Acrobat Pro DC - Errors Trying to Create Form

[Walter_H]

I have Acrobat Pro DC ver 2020.013.20074 on a Windows 10 Pro ver 2004 Build 19041.746 with all updates installed. I just tried to create a fillable form from a 5 page document and I'm getting the following errors and the form is not created.

I tried a repair, but that did not help. Then, I uninstalled and then reinstalled but the error still occurs.

How can I fix this?

[Amal. · Accepted solution]

Hi Walter

Hope you are doing well and sorry for the trouble. As described you are unable to create the PDF form and getting the error 'Unable to locate paper capture recognition service'

Please try to copy the files from 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folder in Acrobat as described in the help page: https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and check if that works for you. 

Let us know if you experience any trouble and need more help

Regards

Amal

[Walter_H]

Hi Amal,

THANK YOU! Your link to info in the Acrobat KB article fixed my problem. But, I'm curious why the Acrobat install procedure did not put these files where they could be found!

Thanks again!