Acrobat Pro DC - Installation Failed (Windows 10)

[T-Bone1987]

Hi,

I cannot get this to install on my Surface Pro 2 running Windows 10. I did have it working fine but uninstalled it a few weeks ago due to a lack of internal storage, however I now need it again (and there's enough storage).

I get this info:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Acrobat DC 15.8.20082.0 Adobe Acrobat\Setup.exe_15.008.20082 -----------

ERROR: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

-------------------------------------------------------------------------------------

[AadeshSingh]

Hi T-Bone1987,

Please try the solutions mentioned in this KB doc. Error 1603: A fatal error occurred during installation.

Let me know how it goes.

Regards,

Aadesh

[T-Bone1987]

Hey Aadesh,

Thanks for the link. I'm not sure which "solution" I would need to go with in this case. Any ideas, based on the details in my opening post?

Thanks

[AadeshSingh]

Hey,

Please start with solution 1, if that doesn't work then proceed to the next.

Regards,
Aadesh

[T-Bone1987]

OK, I will, thanks. Much of the article mentions Windows XP, Vista etc... Windows 10 is obviously much later than these! Is it still relevant?

[AadeshSingh]

Hey T-Bone1987,

Troubleshooting steps are similar, however you might have to search a bit for the files & folders just because of the new OS interface.

Regards,

Aadesh

[NOR3MSTI]

FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is what I did, I have 3 T drives , I had adobe set to install most of the programs to a spare drive that I use for storage, I went and changed it to install to my system drive and so far it has gotten farther than before (its extracting the installation) hope that is a solution someone can use.

I also like to point out that the steps mentioned above did not work for me on Win10.

[Bill12]

You may also have to be sure you are logged in as the administrator and have anti-virus disabled. In one case (one Win 7), I actually had to activate the Administrator account due to a permissions issue. I could probably have changed the permissions on the associated folder, but activated the Administrator account instead.

[T-Bone1987]

Guys is there a CLEAR way to resolve this issue? It is frankly ridiculous that I have to go through and try many "possible solutions", most of which are complicated and extremely long-winded. I appreciate you guys are trying to help, but I am left confused.

Again: cannot install Acrobat DC on Windows 10. It gets to 84% then fails. Why, why why?

[T-Bone1987]

If it helps, here is a screenshot of what happens when I try installing via the direct Acrobat DC Installer:

[RahulTyagi_]

Hi Tarek,

I understand your frustration, I would recommend you to run Acrobat Cleaner tool on your device (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs )

and then restart your device and reinstall Acrobat DC : https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Regards,
Rahul

[T-Bone1987]

Hi Rahul,

Thanks. I've downloaded the Cleaner tool, however it asks what I wish to remove: Acrobat or Reader. I don't currently have Acrobat DC (or any Acrobat) on my computer, so what should I do?

Should I select Uninstall Reader?

[mattc64068033 · Accepted solution]

Yep. This worked for me. Same deal, using an external drive for programs, had to install it on system drive.

[Registradus]

this is the only error I get:

[allend12111926]

Hi there, I was having the same issue and after 2 days of digging was able to resolve it by changing the registry value for "DisablePatch" from (1) to (0). It can be found here...  HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

Hope this helps someone!

[Olivier30665423z2wt]

This didn't work for me. I found another forum on Adobe that helped me: https://community.adobe.com/t5/acrobat-reader-discussions/error-dw071-error-dw003-third-party-payloa...

solution: 

Sign out of CC via Preferences>Account. Then quit the CC installer app.

Go here Adobe - Adobe Acrobat Reader DC Distribution to manually install Acrobat Reader DC.
I also made a new directory when I chose the install location. Hope this helps.