Highlighted

Acrobat Pro DC just closes when opening Find box (CTRL+F or Edit>Find)

Explorer ,
Jan 23, 2020

Copy link to clipboard

Copied

Hi,

I have had just noticed this issue I am having with Acrobat Pro DC. With any PDF open, if I press CTRL+F or Edit>Find to search the PDF, Acrobat just disappears, no error message, no "not responding" window, it just goes. Acrobat is up to date (Help>Check for updates says so).

I have tried the following with no resolve:

Edit menu > Preferences > Search and click on "Purge Cache Contents".

Can anyone help with this? I frequently need to search PDF documents, so this is most inconvenient!

It did! It is now working again!

 

Help > Repair installation

TOPICS
Crash or freeze, General troubleshooting

Views

258

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat Pro DC just closes when opening Find box (CTRL+F or Edit>Find)

Explorer ,
Jan 23, 2020

Copy link to clipboard

Copied

Hi,

I have had just noticed this issue I am having with Acrobat Pro DC. With any PDF open, if I press CTRL+F or Edit>Find to search the PDF, Acrobat just disappears, no error message, no "not responding" window, it just goes. Acrobat is up to date (Help>Check for updates says so).

I have tried the following with no resolve:

Edit menu > Preferences > Search and click on "Purge Cache Contents".

Can anyone help with this? I frequently need to search PDF documents, so this is most inconvenient!

It did! It is now working again!

 

Help > Repair installation

TOPICS
Crash or freeze, General troubleshooting

Views

259

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 23, 2020 0
Adobe Community Professional ,
Jan 23, 2020

Copy link to clipboard

Copied

What do you mean it disappears?

 

Does Acrobat completely closes on you?

 

Does it always happes just when you try to use "Find" or is it happening with other tools too? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 23, 2020 0
Explorer ,
Jan 23, 2020

Copy link to clipboard

Copied

Yep, the Acrobat window just disappears. I press CTRL+F and the search box appears for a second, then Acrobat just closes with no warning. The search box appears partially under the toolbar / menu at the top if that helps at all.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 23, 2020 0
Explorer ,
Jan 23, 2020

Copy link to clipboard

Copied

Sorry, I haven't tried any other tools, but will now...

Okay, If I open the advanced search window, it will find what I search for, then the same happens a second later. So, I enter a phrase to search for, press enter, it highlights it in the PDF and then Acrobat and the advanced search window both just close.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 23, 2020 0
Adobe Community Professional ,
Jan 23, 2020

Copy link to clipboard

Copied

Interesting! 

 

Are you using MS Windows or macOS?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 23, 2020 0
Explorer ,
Jan 24, 2020

Copy link to clipboard

Copied

Windows 10 64-bit. It was working fine, but I can't remember when it was working last as I just presumed it was a specific document problem the last time I searched a PDF and is crashed. Acrobat definitely has not updated since it was working. I don't think Windows has updated either.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
Explorer ,
Jan 24, 2020

Copy link to clipboard

Copied

I'm currently trying "Help > Repair installation". I'll post back if it helps...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
Explorer ,
Jan 24, 2020

Copy link to clipboard

Copied

It did! It is now working again!

 

Help > Repair installation

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

Copy link to clipboard

Copied

Ok great.

 

I was going to suggest that and also the following:

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

Copy link to clipboard

Copied

Great! thanks for sharing your feedback.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
Engaged ,
Jan 24, 2020

Copy link to clipboard

Copied

I was going to suggest this:

Restore the Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored within the registry.

Note:

This solution removes custom settings for Collaboration, JavaScripts, Security, Stamps, Color Management, AutoFill, Web Capture, and Updater.

 

  • Quit Acrobat.

  • In Windows Explorer, go to the Preferences folder:

    • (Windows 10, 8, or 7) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

    Note:

    In Windows 10 or 8, if you cannot see the AppData folder, click the View menu on the ribbon in Windows Explorer and select the Hidden items checkbox under Show/Hide.

     

  • Move the Preferences folder to another location (for example, C:\Temp).

  • Restart Acrobat.

If the problem recurs after you restore the Acrobat Preferences folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click Yes To All to replace the new Preferences folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
Explorer ,
Jan 24, 2020

Copy link to clipboard

Copied

Thank you all for your replies. This gives me much confidence in receiving help if I have any Adobe related problems in the future. Fortunately, "Help > Repair installation" was all that was required to solve this issue, which was nice and easy. I do have a couple of issues since the latest Photoshop update, but I'll start a new thread when I have time to do so. Have a great weekend!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 24, 2020 0
New Here ,
Nov 16, 2020

Copy link to clipboard

Copied

Hi,
Go to Edit >> Preferences >> Search >> and un select the Fast search Option.

The can solve by doing this steps

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 16, 2020 0