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Acrobat Pro DC lag issues

New Here ,
Jun 06, 2018

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We have an individual who needs to do a lot of work on subdivision engineering plans (editing them/viewing). The PDF's he gets constantly lag and freeze up. If you're scrolling through them they freeze before you get 5 or 6 pages into them. It's very frustrating to view the documents. It definitely seems related to the particular PDF's he gets. They're usually in the 30MB range and have a lot of text and maps. Is there anything we can do to speed Acrobat up? I tried viewing on a higher end computer with 32GB of RAM and an i7. It was only marginally better.

Foxit reader seemed to do a slightly better job.

Hi kpontusa,

You may also try  following troubleshooting steps and check if that helps:

You may go to preference > Page Display, uncheck "Smooth line art" , "Smooth images.

Also, check if an update is available for Acrobat using "Check for updates" option under "Help" menu,  You may also download updates from here:  Adobe software and product updates

Reboot the machine after installing update and try again.

You may also refer to the following forum thread discussing the similar issue:

Why is the following PDF so slow to render and how can I make it faster to render?

Viewing PDFs and viewing preferences, Adobe Acrobat

Thanks,

Shivam

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Acrobat Pro DC lag issues

New Here ,
Jun 06, 2018

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We have an individual who needs to do a lot of work on subdivision engineering plans (editing them/viewing). The PDF's he gets constantly lag and freeze up. If you're scrolling through them they freeze before you get 5 or 6 pages into them. It's very frustrating to view the documents. It definitely seems related to the particular PDF's he gets. They're usually in the 30MB range and have a lot of text and maps. Is there anything we can do to speed Acrobat up? I tried viewing on a higher end computer with 32GB of RAM and an i7. It was only marginally better.

Foxit reader seemed to do a slightly better job.

Hi kpontusa,

You may also try  following troubleshooting steps and check if that helps:

You may go to preference > Page Display, uncheck "Smooth line art" , "Smooth images.

Also, check if an update is available for Acrobat using "Check for updates" option under "Help" menu,  You may also download updates from here:  Adobe software and product updates

Reboot the machine after installing update and try again.

You may also refer to the following forum thread discussing the similar issue:

Why is the following PDF so slow to render and how can I make it faster to render?

Viewing PDFs and viewing preferences, Adobe Acrobat

Thanks,

Shivam

TOPICS
General troubleshooting

Views

17.3K

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Jun 06, 2018 0
Adobe Employee ,
Jun 08, 2018

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Hi Drewb,

As per the issue description mentioned above Acrobat Pro DC is freezing when viewing pdfs, is that correct?

Try the troubleshooting steps suggested in the following forum thread under correct answer and check if that helps:

How to fix a SERIOUS lag issue for Acrobat and Reader on a Macbook Pro for forms? Please.

Also, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

If that doesn't work, try toggling the settings given under Preferences > Page Display > Rendering and check if that helps. You may refer to the following forum thread for the same: Scrolling through PDF files is slow using Adobe Reader on MY MACBOOK pro with retina

Also. let us know the dot version of Acrobat installed on the machine? To check the version, refer to the steps given in this link: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

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Jun 08, 2018 1
New Here ,
Jun 11, 2018

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This isn't on a Mac it's on a PC so those suggestions don't really help. This happens on Adobe Acrobrat Reader DC 18.011.20040 and the equivalent pro version.

The rendering changes made no difference.

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Jun 11, 2018 0
Adobe Employee ,
Jun 18, 2018

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Hi Drewb,

Would it be possible if you can share the pdf file user is working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given here: How to share a file using Adobe Document Cloud

Thank You,

Shivam

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Jun 18, 2018 1
New Here ,
Jun 18, 2018

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Shared Files - Acrobat.com

Here is one of the documents we're having issues with. It appears to start having problems around page 6 where there's a lot of text.

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Jun 18, 2018 0
New Here ,
Jul 11, 2018

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Any chance to check the PDF I provided yet?

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Jul 11, 2018 0
Adobe Employee ,
Jul 12, 2018

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Hi Drewb,

Sorry for the delay in response. I have sent you a private message, please check the inbox for the same.

-Shivam

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Jul 12, 2018 0
Community Beginner ,
Sep 23, 2018

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Please let the rest of us know your findings. This is a widespread problem and this thread is one of the first to come up in a search. It would be very helpful to point others in the right direction.

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Sep 23, 2018 3
Adobe Employee ,
Sep 28, 2018

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Hi,

Could you let us know dot version of Acrobat and the operating system you are using? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, you may try the troubleshooting steps given below which I shared with Drew,b

Launch Acrobat > click Edit > Preferences > page Display

Uncheck the boxes next to these options:

Smooth line art , smooth images,

Use local fonts (you may keep this checked and check if that makes a difference).

Enhance thin lines.

Thanks,

Shivam

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Sep 28, 2018 1
New Here ,
Sep 16, 2018

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Hi Drewb, I'm as frustrated as you are. Did you manage to get the issue fixed? So over this version of Acrobat Pro DC... 😕

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Sep 16, 2018 0
New Here ,
Nov 19, 2018

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We have notices the same issue here, both with 2017 and 2015.  At first we thought reinstalling would fix it - it didn't.

Our Engineering team creates several thousand page PDFs and we had been trying things to get their rendering of the PDFs faster.  All system were originally i7 laptops with 8GB memory.  In a test, we increased the memory with what we had on hand (2 8GB SODIMMs) - immediate performance gain!  So we bought the team enough to max out their laptops (32GB), now all are slower than they previously had been.  Will be trying to drop them to 24GB and see if that suddenly returns the speed.

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Nov 19, 2018 0
Adobe Employee ,
Nov 27, 2018

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Hi kpontusa,

You may also try  following troubleshooting steps and check if that helps:

You may go to preference > Page Display, uncheck "Smooth line art" , "Smooth images.

Also, check if an update is available for Acrobat using "Check for updates" option under "Help" menu,  You may also download updates from here:  Adobe software and product updates

Reboot the machine after installing update and try again.

You may also refer to the following forum thread discussing the similar issue:

Why is the following PDF so slow to render and how can I make it faster to render?

Viewing PDFs and viewing preferences, Adobe Acrobat

Thanks,

Shivam

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Nov 27, 2018 1
Explorer ,
Oct 08, 2020

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Unfortunately this fix did not help me. There is an incredible amount of lag when trying to use and apply Comments on a PDF in Acrobat DC. It is almost unusable. I would go back to Acrobat X (which I was using up until 2 weeks ago) but it won't run on my new system.

 

This software is a disgrace. It's been 5 years since DC was released and it is still SLOW, buggy and has a very wasteful UI.

 

COME ON ADOBE. Wake up and make Acrobat professional again, like it was in 9.5 and X.

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Oct 08, 2020 1
New Here ,
Oct 16, 2020

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I am having this problem with Acrobat DC, trying to comment on and edit large PDF files. It's basically unusable and I'm up against a deadline. I don't know what to do but I can't believe I pay for software that is so unbelievably buggy.

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Oct 16, 2020 0
New Here ,
Nov 24, 2020

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I am also having this issue and it is really stuffing up my work day. It can take 10 minutes just to get two lines of text down in the form filling or editing mode.  Like others, my software is completely up to date and I have a newish iMac

 

there is clearly an issue here that Adobe needs to fix.

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Nov 24, 2020 0
zedzed87 LATEST
New Here ,
Nov 25, 2020

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Hi Amanda, I seem to have this issue every few months and manage to
miraculously solve it by reading through several message boards and finding
strange files to delete. I really think Adobe has an obligation to fix this
issue and provide an update to their clients.

--
Amy Zion

s. amyrzion

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Nov 25, 2020 0