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Acrobat Pro DC, no thumbnails and can't uninstall

Community Beginner ,
Aug 18, 2020

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On latest Win 10 with everything updated, Acrobat Pro DC has problems.

 

  1. Printing PDFs from 'Export to PDF' in Quark Express 2019 and other programs shows the 'Can't print PDF' error
  2. All thumbnails on PC are blank. I've been through all procedures to try and fix
  3. In the Adobe Creative Cloud panel, the Acrobat Pro DC thumbnail is black and white (as is Bridge)
  4. If I try and uninstall APDC from the ACC, it starts with 'Uninstalling' and a few seconds later shows 'Up to date'

 

Any ideas?

 

TOPICS
Create PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, Print and prepress

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Acrobat Pro DC, no thumbnails and can't uninstall

Community Beginner ,
Aug 18, 2020

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On latest Win 10 with everything updated, Acrobat Pro DC has problems.

 

  1. Printing PDFs from 'Export to PDF' in Quark Express 2019 and other programs shows the 'Can't print PDF' error
  2. All thumbnails on PC are blank. I've been through all procedures to try and fix
  3. In the Adobe Creative Cloud panel, the Acrobat Pro DC thumbnail is black and white (as is Bridge)
  4. If I try and uninstall APDC from the ACC, it starts with 'Uninstalling' and a few seconds later shows 'Up to date'

 

Any ideas?

 

TOPICS
Create PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, Print and prepress

Views

51

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Aug 18, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi Robert_at_Dig,

 

Thank you for reaching out and sorry for the trouble.

 

1. As you trying to create PDF from third party software, could you please let us know the error message you are referring to? Did you try creating a PDF from Acrobat application directly? Or you are experiencing issues in opening those PDFs? Please elaborate.

 

2. As all the thumbnails appear as blank, would you mind sharing the screenshot with us? Also, please check if the option "Enable PDF thumbnail preview in Windows Explorer" is checked under the Acrobat Preferences.

 

3. "In the Adobe Creative Cloud panel, the Acrobat Pro DC thumbnail is black and white": Please share the screenshot with us. 

There is a change in the Acrobat icon with a recent update. The new icon has a black background and a white logo.

 

4. If you wish to uninstall the application, you may use the cleaner tool for that. Please use the steps suggested here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if you have any questions or need any help.

 

Thanks,

Meenakshi

 

 

 

 

 

 

 

 

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