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Acrobat Pro DC stops responding (and Task Manager shows 'Very high' power usage)

Engaged ,
Jun 17, 2020

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So... I have Acrobat Pro DC (continuous update I believe it's called. Of course, it just crashed when I went to confirm the version :-))

Running on Windows 10.  16GB RAM. i7-8700K cpu

 

I have two main problems that have arisen in the past month. This is one (I'll put the other in another topic.)

 

This mainly happens if I've been running Acrobat for several hours (but sometimes even much shorter periods).

I'll have one or more documents open - some of these are shared reviews usually.

 

I'll be working, adding comments or navigating the doc when ... it stops (spinning icon, iirc). Just sits. And sits. And sits. For anywhere from 30 seconds to 10 minutes. Invariably, when I open Windows 10 Task Manager, Acrobat shows the Power usage status as 'Very high'.

 

I can either kill the process or wait. If I wait, I eventually get control again, and the Power usage has reverted to Very low.

 

Save everything, quit Acrobat, restart it, and it's good again. For a while.

 

This has only started happening in the past month.

 

Is anybody else experiencing this?

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Crash or freeze, General troubleshooting

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Acrobat Pro DC stops responding (and Task Manager shows 'Very high' power usage)

Engaged ,
Jun 17, 2020

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So... I have Acrobat Pro DC (continuous update I believe it's called. Of course, it just crashed when I went to confirm the version :-))

Running on Windows 10.  16GB RAM. i7-8700K cpu

 

I have two main problems that have arisen in the past month. This is one (I'll put the other in another topic.)

 

This mainly happens if I've been running Acrobat for several hours (but sometimes even much shorter periods).

I'll have one or more documents open - some of these are shared reviews usually.

 

I'll be working, adding comments or navigating the doc when ... it stops (spinning icon, iirc). Just sits. And sits. And sits. For anywhere from 30 seconds to 10 minutes. Invariably, when I open Windows 10 Task Manager, Acrobat shows the Power usage status as 'Very high'.

 

I can either kill the process or wait. If I wait, I eventually get control again, and the Power usage has reverted to Very low.

 

Save everything, quit Acrobat, restart it, and it's good again. For a while.

 

This has only started happening in the past month.

 

Is anybody else experiencing this?

Topics

Crash or freeze, General troubleshooting

Views

121

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Jun 17, 2020 1
Adobe Employee ,
Jun 17, 2020

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Hi  Jaggedpeak

 

We are sorry for the trouble. As described Acrobat shows high power usage while opening or adding comments to the PDF

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If it s a file specific issue please share the file with us for testing.

 

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version please refer to the help article Identify the product and its version for Acrobat and Reader DC 

 

Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.  and see if that helps.

 

Are you on a Mac or Windows machine and what is the version of the OS? Please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that works.

 

Let us know how it goes

 

Regards

Amal

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Jun 17, 2020 1
Engaged ,
Jun 18, 2020

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Hi Amal.

I'll try the Repair Installation when I get out of the weeds --- too many things that are time-sensitive right now to take a chance on making things worse 🙂

 

This is happening with all PDFs (or rather, it happens with a variety). I have several reviews (~15-10) actively being updated by reviewers. I also have another 50 or so that have ended. (I *had* far more than that before, but I culled them to see if that would make a difference. It didn't.)

 

Using the latest version, and running on Windows 10 Home, version 10.0.18363 Build 18363. i7-8700K CPU @ 3.79GHz, and 16GB RAM.

 

 

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Jun 18, 2020 1
Engaged ,
Jun 25, 2020

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Hi Amal.

 

As noted, already on the latest release.

No further updates to apply.

Did the repair installation. No difference.

 

Problem is still occuring.

 

While skimming the latest posts in the forum today, I came across this one: https://community.adobe.com/t5/acrobat/incredibly-slow/td-p/11230871?page=1

 

That one's happening on Mac. Mine's happening on Windows.

 

But the similarity is we're both getting seriously hampered by Acrobat spinning off into oblivion doing who-knows-what.

 

What can I do to help you debug this?

 

Thanks!

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Jun 25, 2020 0
Amal. LATEST
Adobe Employee ,
Jul 03, 2020

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Hi there

 

We are sorry to hear that. Is the PDF file located on a shared network/drive? if yes please try to download the PDF to your comouter locally and then try to open it with Adobe Acrobat/Reader DC

 

Also,for testing purpose please try to turn off the protected mode and see if that works for. Go to Adobe Acrobat/Reader DC > Preferences > Enhanced Security > Turn Off the protected mode and uncheck the enhanced security > Clock OK

Note: Please turn on the security after testing

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check .

 

Let us know how it goes

 

Regards

Amal

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Jul 03, 2020 0