Highlighted

Acrobat Pro DC subscription won't leave trial mode

Community Beginner ,
Oct 20, 2018

Copy link to clipboard

Copied

I just purchased a monthly subscription and made payment.

I can login into the Adobe website and manage my account.

I have waited two hours and still cannot "manage" my application per Stop Adobe Creative Cloud from opening in trial mode after purchase and Troubleshoot activation | Acrobat DC subscription https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

I have run all fixes including the Limited Access Repair application.  This is what I see.

Screen Shot 2018-10-20 at 9.16.49 PM.jpg

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

allow, at least, one business day for your order to be processed.  then, if it still shows a trial:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Topics

Install update and subscribe to Acrobat

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat Pro DC subscription won't leave trial mode

Community Beginner ,
Oct 20, 2018

Copy link to clipboard

Copied

I just purchased a monthly subscription and made payment.

I can login into the Adobe website and manage my account.

I have waited two hours and still cannot "manage" my application per Stop Adobe Creative Cloud from opening in trial mode after purchase and Troubleshoot activation | Acrobat DC subscription https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

I have run all fixes including the Limited Access Repair application.  This is what I see.

Screen Shot 2018-10-20 at 9.16.49 PM.jpg

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

allow, at least, one business day for your order to be processed.  then, if it still shows a trial:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Topics

Install update and subscribe to Acrobat

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 21, 2018

Copy link to clipboard

Copied

allow, at least, one business day for your order to be processed.  then, if it still shows a trial:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 21, 2018

Copy link to clipboard

Copied

I appreciate your attention and reply.

It seems almost like you didn't fully read my post. I gave a  photo of my account information and a list of the URLs for directions on how to fix the problem - all of which I have already accomplished.

You're giving me links to the pages I sent that I've already accomplished. Did you read my post? I already did those things in steps 1-3.

If I should wait for 24 hours then I'll do that. It has only been about 12 hours so I'll wait to see if the status changes.

Right now it looks like this.

Screen Shot 2018-10-21 at 9.44.26 AM.jpg

Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
kglad LATEST
Adobe Community Professional ,
Oct 21, 2018

Copy link to clipboard

Copied

read a4 and b1 if you're done everything else after 1 business day.

Likes

1 Like

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
One Stop Solution for Acrobat
Edit a PDF
Add a group