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ACROBAT PRO DC troubleshoot

New Here ,
Sep 08, 2020

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Hi everyone,

 

have a trouble with Acrobat DC Pro: when trying to open any document for editing - the app doesn't start and is giving out an error message like the one below:

Acrobat error.jpg

In a simple translation: there might be an issue on our side but probably you don't have the Internet connection. PLS check it and see troubleshooting 

 

The PC is connected to Internet and the issue is only with this application - all other programs work properly.

Reinstallation doesn't solve the problem

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Create PDFs, Edit and convert PDFs

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ACROBAT PRO DC troubleshoot

New Here ,
Sep 08, 2020

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Hi everyone,

 

have a trouble with Acrobat DC Pro: when trying to open any document for editing - the app doesn't start and is giving out an error message like the one below:

Acrobat error.jpg

In a simple translation: there might be an issue on our side but probably you don't have the Internet connection. PLS check it and see troubleshooting 

 

The PC is connected to Internet and the issue is only with this application - all other programs work properly.

Reinstallation doesn't solve the problem

TOPICS
Create PDFs, Edit and convert PDFs

Views

38

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Sep 08, 2020 0
Adobe Community Professional ,
Sep 08, 2020

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You may need to run the Acrobat Cleanup and Repair Tool in addition to uninstalling and reinstalling the product:

 

https://labs.adobe.com/downloads/acrobatcleaner.html

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Sep 08, 2020 0
Most Valuable Participant ,
Sep 08, 2020

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What's your OS version? Are you able to open the application on its own (without a file)?

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Sep 08, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 08, 2020

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Hi Zhanna

 

We are sorry for the trouble. As described when trying to open any document for editing - the app doesn't start and giving you the above error message.

 

++ Adding to the discussion

 

Is the File stored on a shared network/drive? If yes, please try to download the file to your computer locally and then try to open it with Adobe Acrobat and edit.

 

If you are on a company network, please try to switch to a different network (Wifi, Hotspot, Mobile network) and then try again and see if that helps.

 

You may also try the troubleshooting steps provided in the help page How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications and see if that makes any difference.

 

If it still doesn't work, please try to create a new test user profile with full admin rights on Windows or enable the root account in Mac and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal

 

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Sep 08, 2020 0