Acrobat Pro DC Version: 21.1.20145.425325 Problem opening PDF files with Windows 10

New Here ,
Mar 30, 2021 Mar 30, 2021

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Opening files with Acrobat Pro DC in Windows 10 in Resource Manager the Acrobat.exe processes are multiply without opening the files it is possible to resolve the problem?
The installed version of Acrobat Pro DC is 32bit, is the 64-bit version available for Italy?
Thanks for those who want to help me.
Greetings

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General troubleshooting

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi Robertod,

 

Hope you are doing well.

As shared, Acrobat processes are multiplied without opening the files. Have you give a try after rebooting the system once? 

1-Close all the background processes from the Task Manager, select them and End Task.

2- Now launch the application and check back.

3- If that doesn't help, then remove the application using cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html  and reinstall it. 

 

64-bit version of Acrobat/ Reader is being rolled out in limited geographies at this particular point. This is well explained by our expert in this article: https://community.adobe.com/t5/acrobat/adobe-acrobat-pro-64-bit/td-p/11831560 please read it.

 

Thanks,

Akanchha

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