Acrobat pro DC very slow

New Here ,
Feb 03, 2021 Feb 03, 2021

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I have Purchased Pro DC almost a year a go and have been working flawlesly. One day it asked me if  I need text detection on and I didnt turn it on. Since then the softwar is unusable. I have to wait for 1 or two min for the file to load. once its open, if I try to scrool through pages its freezez again for few min. every step of nafigation or pages editing would take that long

 

I have the latest updates, I have a high end computer. 

 

Not sure what happened that caused this sudden slow down. please help. 

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Crash or freeze

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi Rimon,

 

Hope you are doing well and sorry for the trouble. As described the application is slow in opening the PDF file or while scrolling on the pages.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download the file to your computer locally and then try to open it.

 

What is the version of the Acrobat Pro DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

 

You may also try to repair the installation (Windows Only) and see if that works. Go to Help > Repair Installation and reboot the computer once.

 

Also, please go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > Page Display > Under 'Rendering' uncheck 'Use Page Cache' > Click OK

 

Regards

Amal

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