This is without a doubt one of the most annoying things that has happened to me in all the times I've used Adobe products.
I need to sign some documents using Digital ID. I've used the exact same template and have signed these same documents many many times. However, this time, when I click on the sign area, it will not work.
I can click through all the signing areas until I get to the final signing window. There are a few document errors, but these have never prevented me from signing before. I click on "Sign" and absolutely nothing happens. The window doesn't close. The document doesn't sign. Nothing.
I'm so frustrated at this point. I've reinstalled the program twice now, and that has not fixed the problem. And of course, Adobe's customer service lines are unreachable.
PDF forms, Security digital signatures and esignatures
Hope you are doing well and sorry for the trouble. As described you are unable to digitally sign the PDF and nothing happens when you click on the sign button.
Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check
What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for updates and reboot the computer once .
Also, please try to logout of the application , reboot the computer and re-login and see if that helps.
There are a few document errors, but these have never prevented me from signing before.
Beware, documents with errors may cause the signing software or, after signing, PDF viewers to try and repair the errors differently than you expect, causing you to sign something you did not want to sign (either actually or at least in the eye of the next viewer of your PDF).
Thus, you should be glad if some signing software fails signing such documents.