Acrobat Pro DC Will not remove Trial

[Leandra0D44]

Hello,

I purchased the Education plan for Acrobat Pro DC and installed on my Laptop.  It says that I still have the Trial version and will not let me activate.  I tried the troubleshooting tips and checking the Root Certificates and hosts protocol.  Tried signing in and out of CC and DC.  Still the same.  It states that my Education status is verified.  I still get the same message of "Unable to verify purchase".

[Amal.]

[Edited]

Hi Leandra

We are sorry for the trouble. AS described you are unable to activate the application and getting the error messae for the trial version.

Would you mind sharing the screenshot of the error that you get while activating the application? Are you getting the 7 day trial error? If yes, please log out of the application, reboot the computer once and relogin with the your Adobe ID and check.  If it still doesnt work please try the steps below.

Activation issue Mac

1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/   and click go.

3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.

3) Navigate to following location /Library/application support/adobe and Delete Slstore and slcache .

4) Navigate to ~/Library/application support /adobe/oobe and delete opm.db

5)Navigate to /etc and open hosts file. Check if it has adobe entries . If no its fine, if yes replace the hosts file with a new hosts file with no adobe entries

6) Launch cc app and it should work fine

Activation issue windows

1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders.  (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)

    C://program data (enable view hidden files to see this folder)

    C://program files 86x/common files

    C://program files 86x/

    C://program files/common files

    C: //program files/

3) rename SLstore to Slstore.old at following location c://program data/Adobe/

4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe

4) Navigate to c://users/username/appdata/local/adobe/oobe  and rename Opm.db to opm.old

5) Navigate to c://windows/system32/drivers/etc/   and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.

6) Launch the app and sign in .

Let us know how it goes

Regards

Amal