Acrobat Pro DC will not show any documents

[Admissions IHCCG]

The desktop acrobat program I'm using will not show any documents, document cloud, or even local files. I am signed in and can still access the documents through the website, but nothing is happening in the desktop app. I've restarted, uninstalled/reinstalled, etc. Need this fixed ASAP.

[Amal.]

Hi there,

We are sorry for the trouble. As described the Adobe Acrobat on desktop is not working.

Would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC
Make sure you have the latest version installed. Go to Help > Check for Updates.

If it still doesn't work, please try to repair the installation (For Windows Only) Go to Help > Repair Installation.

You may also try to turn off the protected mode for testing. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Enhanced Security > Turn off the protected mode and uncheck the Enhanced Security > Click OK
Note: Please turn on the security after testing.

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

Let us know how it goes.

Regards

Amal