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Acrobat Pro DC with macOS - Big Sur - printer crash

Community Beginner ,
Nov 20, 2020

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Hi 

I am hoping someone can help with this new problem. 

Everytime I try to print from Acrobat Pro DC it crashes. File size doesn't seem to matter. 18Mb,  2Mb doesn't matter. 

OS: macOS Big Sur

ver: 11.0.1

Printer: Epson Stylus CX7800

 

Acrobat Pro DC creative cloud says up to date

Re-booted - same problem

Uninstalled Acrobat and reinstall - same problem

 

When macOS Big Sur was installed afterwards it stated that there was a virus on my computer in the HP folder. Not sure which one. So I trashed it.

I do not recall if I have tried to print since. 

Any help would be greatly appreciated.

Thanks

Marc 

 

Update - Error report no longer available as I uninstalled the printer. Then when I went to re-install it there was an error there too. Awesome. So now I cannot print on any program. 

"An error occurred while trying to add the selected device.

successful-ok-ignored-or-substituted-attributes"

 

So unsure if it is a macOS Big Sur issue, an Epson printer issue or an Acrobat issue anymore???

Good lord sometimes I hate technology.

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Crash or freeze, Print and prepress

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Acrobat Pro DC with macOS - Big Sur - printer crash

Community Beginner ,
Nov 20, 2020

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Hi 

I am hoping someone can help with this new problem. 

Everytime I try to print from Acrobat Pro DC it crashes. File size doesn't seem to matter. 18Mb,  2Mb doesn't matter. 

OS: macOS Big Sur

ver: 11.0.1

Printer: Epson Stylus CX7800

 

Acrobat Pro DC creative cloud says up to date

Re-booted - same problem

Uninstalled Acrobat and reinstall - same problem

 

When macOS Big Sur was installed afterwards it stated that there was a virus on my computer in the HP folder. Not sure which one. So I trashed it.

I do not recall if I have tried to print since. 

Any help would be greatly appreciated.

Thanks

Marc 

 

Update - Error report no longer available as I uninstalled the printer. Then when I went to re-install it there was an error there too. Awesome. So now I cannot print on any program. 

"An error occurred while trying to add the selected device.

successful-ok-ignored-or-substituted-attributes"

 

So unsure if it is a macOS Big Sur issue, an Epson printer issue or an Acrobat issue anymore???

Good lord sometimes I hate technology.

TOPICS
Crash or freeze, Print and prepress

Views

106

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Nov 20, 2020 0
Most Valuable Participant ,
Nov 21, 2020

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Acrobat is not yet officially compatible with Big Sur. Wait until the next update is released.

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Nov 21, 2020 0
New Here ,
Nov 23, 2020

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I have exactly the same issue with my Epson XP-235 printer since upgrading to Big Sur.  Nothing would print - office wouldn't even bring up a dialogue.  I uninstalled the printer and now get the exact same message as you when attempting to reinstall it.  Doubt it's Adobe, more likely an Epson/Big Sur incompatibity issue?

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Nov 23, 2020 0
Community Beginner ,
Nov 23, 2020

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Well crap... these are not hopeful comments 😞 
Anyone know generally how long on average you have to wait for an update to fix the crap when they first release a new OS? Am I looking at months here or weeks?

Next time I won't be jumping on board to upgrade right away. Lesson learned.

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Nov 23, 2020 0
Adobe Employee ,
Nov 23, 2020

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Hi there

 

++ Adding to the discussion

 

Acrobat Reader DC, Acrobat DC, Acrobat 2020, and Acrobat 2017 are compatible with macOS Big Sur (version 11). For more information about compatibility please check the help page: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

 

You may also try the troubleshooting steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that helps.

 

Regards

Amal

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Nov 23, 2020 1
Adobe Community Professional ,
Nov 24, 2020

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"Next time I won't be jumping on board to upgrade right away. Lesson learned."

Every year we hear the same song when Apple upgrades its OS, and we repeat the same thing every year to macOS users.

😉

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Nov 24, 2020 1
Community Beginner ,
10 hours ago

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Any suggestions what you might consider a reasonable amount of time to wait when an OS is updated?

I don't have experience gauging this. When do they often put out the first revision to these from your experience? A month? 6 months? Thanks man!

 

I am also really not understanding how these things can continually occur each time there is a revised OS? Is it not supposed to improve the quality of things? Does Apple not learn from prior release issues? Just seems silly with today's level of technology and experience that this is a repeated thing. I understand there are likely many moving parts... but wouldn't many of these "moving parts" be the same things each update more or less? Or are they always new ones?
Thanks again!

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10 hours ago 0
Contributor ,
Nov 25, 2020

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Same problem here.  I installed Big Sur and now the latest version of Adobe Acrobat Pro DC crashes when trying to print on my Epson R1800 (not yet updated to Big Sur).   I am also not able to let my Epson choose paper types or sizes or any other appropriate selections that I need.  I hope Epson and Adobe Acrobat Pro will update soon, but Big Sur is surely causing a lot of headaches!!!!

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Nov 25, 2020 1