Acrobat Pro deleting random letters and adding double space between words

New Here ,
Mar 12, 2020 Mar 12, 2020

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 Apologies if this error has been answered elsewhere; have not been able to find any mention.

 

The Edit PDF module is deleting random letters throughout the document - mostly "r" and "e" and showing a double space before the next word.

Pro1.jpg

 

When the double space is deleted, the missing letter can be re-entered but the double space before the next word remains. 

Pro3.jpg

 

Format Settings (in the right-hand sidebar) do not seem to change between affected text and other text in the same pargraph.

 

Any suggestions on what's going on and how to correct this would be very welcome.

Thanks,

 

Dennison

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Adobe Employee ,
Mar 13, 2020 Mar 13, 2020

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Hi Dennison, 

 

We are sorry for the trouble. As described the letters e and r are getting replaced by double space. Is this a behavior with a particular PDF file or with all the PDFs that you try to Edit. Please try to Edit a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

 

What is the version of the application you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and make sure you have the latest version of the application. Go to Help > Check for Updates. 

 

You may also try to repair Installation (For Windows only) Go to Help > Repair Installation. 

 

Let us know how it goes.

 

Regards

Amal 

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New Here ,
Mar 17, 2020 Mar 17, 2020

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Amal,

 

thanks for your very helpful reply.  apolgies for the delay in replying.

Acrobat version 20.0006.20042

on MacBook Pro using Catalina 10.15.2

 

Happy to share the file with you - however not happy to post an open link to a public forum which would enable anyone to download ahead of publication.  Please share email or other method to share only with you.

 

Thanks,

 

Dennison

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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Hi Dennison,

 

We are sorry for the delay in response. 

 

Please share the link of the PDF file in the private message. To initiate the private message click on the message icon on the top right corner of the screen.

 

Regards

Amal

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Wasthis ever solved? I am having the same issue.

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Have you started experiencing this issue after the recent update? Please share the version of the OS and the Adobe Acrobat/Reader DC application you are using? To check the version go to Help > About Acrobat.

 

Please try to reboot the computer once and see if that helps. If it doesn't work, repair the installation (Windows Only) and reboot the computer again and check. Go to Help > Repair Installation.

 

If the file is stored on a shared network/drive please download the file to your computer locally and then try to open with Acrobat/Reader DC and check

 

You may also try to turn off the protected mode for testing (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the machine.

Note: Please turn on the security after testing to avoid any security risks.

 

Regards

Amal

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