• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat Pro desktop version sign in problem

New Here ,
Jan 08, 2021 Jan 08, 2021

Copy link to clipboard

Copied

Hello, I am unable to sign into my adobe account within the Acrobat Pro 2020 desktop version. When clicking on the Sign In area to the right, nothing happens. 

Nothing happens either when I click on Document Cloud on the left hand side and then click the sign in oval. Any suggestions how to resolve this? I tried the Help => Repair Installation, also to no avail. 

 

AdobeAcrobaPro 2021-01-08 17_09_47-.png

Thanks.

 

TOPICS
General troubleshooting

Views

296

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2021 Jan 10, 2021

Copy link to clipboard

Copied

Hello. It's the version for Windows. Adobe Acrobat Pro 2020. Version 2020.001.30018.  

 

Windows edition:

Edition Windows 10 Pro
Version 20H2
OS build 19042.685

Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Installed RAM 12.0 GB (11.8 GB usable)
System type 64-bit operating system, x64-based processor

 

Thanks! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

LATEST

Adobe Acrobat Pro 2020. Version 2020.001.30018.  

 

Windows edition:

Edition Windows 10 Pro
Version 20H2
OS build 19042.685

Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Installed RAM 12.0 GB (11.8 GB usable)
System type 64-bit operating system, x64-based processor

 

Thanks! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines