Acrobat Pro PDF fillable form not responding

Contributor ,
Mar 22, 2021 Mar 22, 2021

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I have created some fillable PDF forms and while I am in the middle of making updates or filling in the text fields the form randomly freezes up and says not responding .  I've had minor issues before but it happens much more frequently now.  It happens when I am filling in fields or adding/deleting items to my drop down lists.  It takes about 20-25 minutes for it to respond.  Any ideas as to why this is happening?  Thanks!

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Crash or freeze, General troubleshooting, PDF forms

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Is this happening on MS Windows or macOS? Can you also confirm if this issue appeared after the last update?

 

Would the problem disappear if you uninstall Acrobat, and use the Acrobat Cleanup and Reapair tool before reinstalling again?

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Contributor ,
Mar 22, 2021 Mar 22, 2021

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Hello there!  I'm working with MS Windows and I believe this issue did start happening after the last update.  I can try uninstalling and reinstalling Acrobat again, but how would I use the Acrobat Cleanup and Repair tool before reinstalling?

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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In addition to the link you've provided,

 

Use this link to deploy the Cleaner tool:

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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Contributor ,
Mar 23, 2021 Mar 23, 2021

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Thank you so much!

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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You're welcome.

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Contributor ,
Mar 22, 2021 Mar 22, 2021

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