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Acrobat Pro popup freezes the program

New Here ,
Aug 17, 2020

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For the second time in a month, a popup that appears when I open Acrobat Pro is freezing the program. Last time it was a popup about e-signatures; this time it's a popup about editing in Acrobat Pro. I can't edit. I can't comment. I can't do anything other than close the program by using Force Quit.

 

When the first popup stopped appearing, Acrobat Pro worked fine. Now that there's another popup, it's freezing again. And I really need it for work today. 

I'm attaching a screenshot. You'll see that all of the commands are grayed out. 

I'm on a Macbook Air running Catalina 10.15.5. Acrobat Pro version is 20.012.20041. 

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Crash or freeze, Edit and convert PDFs

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Acrobat Pro popup freezes the program

New Here ,
Aug 17, 2020

Copy link to clipboard

Copied

For the second time in a month, a popup that appears when I open Acrobat Pro is freezing the program. Last time it was a popup about e-signatures; this time it's a popup about editing in Acrobat Pro. I can't edit. I can't comment. I can't do anything other than close the program by using Force Quit.

 

When the first popup stopped appearing, Acrobat Pro worked fine. Now that there's another popup, it's freezing again. And I really need it for work today. 

I'm attaching a screenshot. You'll see that all of the commands are grayed out. 

I'm on a Macbook Air running Catalina 10.15.5. Acrobat Pro version is 20.012.20041. 

Topics

Crash or freeze, Edit and convert PDFs

Views

17

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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