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Acrobat Pro: Print production->output preview menu windows missing.

New Here ,
Oct 04, 2020

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Hi All, 

 

After clicking the Print production->output preview, the menu window do not appear anymore.

i've been using the output preview frequently and could have accidentally caused the problem which i can't seem to find a solution. 

 

any advise will be great!  thanks

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Crash or freeze, Print and prepress

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Acrobat Pro: Print production->output preview menu windows missing.

New Here ,
Oct 04, 2020

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Hi All, 

 

After clicking the Print production->output preview, the menu window do not appear anymore.

i've been using the output preview frequently and could have accidentally caused the problem which i can't seem to find a solution. 

 

any advise will be great!  thanks

TOPICS
Crash or freeze, Print and prepress

Views

55

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Oct 04, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi Patrick

 

We are sorry for the trouble. As described, After clicking the Print production->output preview, the menu window do not appear.

 

Would you mind sharing the version of the Acrobat Pro you are using? To check the version go to Help >About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

 

Is this a behavior with a particular PDF file or with all the PDFs, Please try with a different PDF file and check.

 

Also, try to repair the installation (Windows Only) and see if that helps. Go to Help > Repair Installation

 

If it still doesn't work, please try to reset the preferences to default as described https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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Hi Amal,

 

thank you for your support.

 

i'm currently using Adobe Acrobat XI version 11.0.23.

The phenomenal happened on all PDF files.

Already tried: help -> repair installation, but didn't make a difference.

i've just completed the reseting preference as per the provided link to no avail.  The window menu for output preview still doesn't appear (i might have seen split seconds flashes of the window and i don't think my eyes are playing tricks on me)

 

thanks again for your advise, will appreciate more assistance.

 

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Amal. LATEST
Adobe Employee ,
Oct 07, 2020

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Hi there

 

We are sorry to heare that the issue still exists. Please try to create a new test user profile or enable the root account in Mac and try using the application there and check.

 

Adobe Acrobat XI is an old and EOL application. It may or may not work properly. End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

 

Adobe strongly recommends that you update to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

 

For more information please look at the help page https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

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