ACROBAT PRO PURCHASED REDEMPTION CODE INVALID

[susanw86416197]

I KEEP SEEING THIS THREAD WITH THE SAME ANSWER WHICH DOES NOT HELP NOR DOES IT WORK. CAN WE JUST GET SUPPORT FROM ADOBE??

[try67]

Contact Customer Care

[susanw86416197]

THAT PUTS YOU BACK INTO THE LOOP OF NO HELP.

[susanw86416197]

SO IT APPEARS ADOBE SELLS FRAUDULANT PRODUCTS THAT ARE NOT WORKING

[try67]

If you select a supported product you will get help options.

You haven't told us what your actual issue is, just shouted at us about not being able to get help... Try to reply in a calm manner, not in ALL CAPS, and say what the problem is, and we might be able to help you solve it.

[susanw86416197]

That’s because no matter how many loops I jumped through I didn’t find anything close to what I was experiencing and was extremely frustrated and angry

[try67]

That's better... Now, if you explain the actual issue we'll try to help you solve it.

[Adorobat · Accepted solution]

Hi Susanw,

Sorry for the delay in response.

In addtion to what try67 has mentioned above, if you are facing issue with the redemption code, refer to the troubleshooting steps given in the following help document: Help with redemption codes

Let us know if you need any help.

Shivam

[Amber5D3E]

I have the same issue - redemption code invalid.  I have tried all of the steps in the suggested "help with redemption code" link that everyone in the forum keeps suggesting, but it keeps ending up on the page to type in the code, and getting the error message of my redemption code is invalid.  I have gone in to Best Buy for help, and their customer service said that they had activated my product, but I still can't get my serial code to finish the installation.

[try67]

You should contact Adobe directly for help with this issue:
https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Otherwise, ask Best Buy for a refund. I don't understand why they would be selling a license that requires a redemption code in the first place, but OK...