Acrobat Professional DC crashing

[christopherb80477477]

My Acrobat Professional DC is crashing...again.  Acrobat Icon in lower menu bar now displays logo in black.  What is going on now?

[try67]

Yes, the Acrobat logo has changed.

Regarding the crashing you will need to provide more information, starting with your operating system and an exact description of the crash. Does it happen when you open the application on its own, or when you open a file? Is there an error message? etc.

[gruversm]

I just updated to 2020.012.20043 (MacOS).  I'm experiencing crashes when I click "Edit PDF" (or any editing button for that matter) after I've opened a PDF.

[try67]

What exact version of Mac OS? Does it happen with all files, or just some?

[gruversm]

All files.  Big Sur. 20A5354i

[try67]

This is a beta version. You should expect issues with it.

No Adobe application is supported on pre-release versions.

[gruversm]

You are correct.  I am aware of that.  I was just reporting.

[try67 · Accepted solution]

You didn't mention you were using a beta OS version, though, which is a critical detail... Also, these forums are not really the place to report beta testing issues.

[Dov Isaacs]

To sum up this thread. The OP was attempting to use an application on an at-best beta version of MacOS 10.16. Adobe does not support use of its applications on pre-release operating systems.

Whereas adventurous users may wish to be the first on their block to use the “latest and greatest” OS release or even application software release, depending on “beta” versions of any software for production work is at best, highly imprudent.

If you wish to provide feedback with regards to use of Acrobat on an unsupported, beta-test OS version, please go to https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac .