Highlighted

Acrobat Professional DC crashing

New Here ,
Aug 22, 2020

Copy link to clipboard

Copied

My Acrobat Professional DC is crashing...again.  Acrobat Icon in lower menu bar now displays logo in black.  What is going on now?

 

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

You didn't mention you were using a beta OS version, though, which is a critical detail... Also, these forums are not really the place to report beta testing issues.

TOPICS
Crash or freeze

Views

1.4K

Likes

Translate

Translate

Report

Report
This conversation has been locked.

Acrobat Professional DC crashing

New Here ,
Aug 22, 2020

Copy link to clipboard

Copied

My Acrobat Professional DC is crashing...again.  Acrobat Icon in lower menu bar now displays logo in black.  What is going on now?

 

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

You didn't mention you were using a beta OS version, though, which is a critical detail... Also, these forums are not really the place to report beta testing issues.

TOPICS
Crash or freeze

Views

1.4K

Likes

Translate

Translate

Report

Report
Aug 22, 2020 1
Most Valuable Participant ,
Aug 23, 2020

Copy link to clipboard

Copied

Yes, the Acrobat logo has changed.

Regarding the crashing you will need to provide more information, starting with your operating system and an exact description of the crash. Does it happen when you open the application on its own, or when you open a file? Is there an error message? etc.

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
New Here ,
Aug 23, 2020

Copy link to clipboard

Copied

I just updated to 2020.012.20043 (MacOS).  I'm experiencing crashes when I click "Edit PDF" (or any editing button for that matter) after I've opened a PDF.

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
Most Valuable Participant ,
Aug 23, 2020

Copy link to clipboard

Copied

What exact version of Mac OS? Does it happen with all files, or just some?

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
New Here ,
Aug 23, 2020

Copy link to clipboard

Copied

All files.  Big Sur. 20A5354i

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
Most Valuable Participant ,
Aug 23, 2020

Copy link to clipboard

Copied

This is a beta version. You should expect issues with it.

No Adobe application is supported on pre-release versions.

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
New Here ,
Aug 23, 2020

Copy link to clipboard

Copied

You are correct.  I am aware of that.  I was just reporting.

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
Most Valuable Participant ,
Aug 23, 2020

Copy link to clipboard

Copied

You didn't mention you were using a beta OS version, though, which is a critical detail... Also, these forums are not really the place to report beta testing issues.

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0
Adobe Employee ,
Aug 23, 2020

Copy link to clipboard

Copied

To sum up this thread. The OP was attempting to use an application on an at-best beta version of MacOS 10.16. Adobe does not support use of its applications on pre-release operating systems.

 

Whereas adventurous users may wish to be the first on their block to use the “latest and greatest” OS release or even application software release, depending on “beta” versions of any software for production work is at best, highly imprudent.

 

If you wish to provide feedback with regards to use of Acrobat on an unsupported, beta-test OS version, please go to https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac .

 

 

- Dov Isaacs, Principal Scientist, Adobe

Likes

Translate

Translate

Report

Report
Aug 23, 2020 0