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Acrobat Reader 2017 Pro Licensing

Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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Hallo,

plötzlich startet mein Acrobat Reader 2017 mit einer Benachrichtigung, dass meine derzeitige Seriennummer bereits von der maximalen zulässigen Anzahl von Computern verwendet wird.
Ich benutze normalerweise die Lizenz ausschließlich auf 2 Notebooks. Es gab keine Hardwareänderung.
Ich kann nicht nachvollziehen auf welchen Geräten das noch laufen soll und den Adobe Support kann ich nicht kontaktieren da mir die Telefonnummern bzw. Kontaktdaten auf der Website (https://helpx.adobe.com/de/contact.html) fehlen.

Gibt es eine Möglichkeit, meine Seriennummer über den Communitty Support zurückzusetzen?

Viele Grüße,

Hello,

suddenly my Acrobat Reader 2017 Pro will start with the notification, that the current Serialnumber is already in use on too many computers. I'm using the License on 2 Notebooks. No hardwarechange whatsoever.
I can't figure out on what Client, the license is already on use neither i can contact the Adobe Support under https://helpx.adobe.com/de/contact.html (no number or contact information available)

Is there a way to reset the license via a community Admin/Mod so i can re register it on my 2 Notebooks?

Best Regards,

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correct answers 1 Correct answer

Community Beginner , Sep 02, 2020 Sep 02, 2020

Obviously, running a Raspberry Pi with PiHole installed is blocking the Adobe Chat/Assistant API - so always make sure, you are not using any ad/tracking blocker.

Visiting the https://helpx.adobe.com/de/contact from another network worked for me 😉

Best Regards,

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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What does you use? A product with the name "Acrobat Reader 2017 Pro" doesn't exists.

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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I'm using Acrobat Pro 2017 with a one time purchase license, as you can download it here for example: https://helpx.adobe.com/de/download-install/kb/acrobat-2017-downloads.html

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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Contact the Adobe Support.

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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I can't, there is no number/contact adress or whatsoever in my country (germany) available.
I'm using this link https://helpx.adobe.com/de/contact.html for contact options. Within this page i'm using this link to show my contact options: https://helpx.adobe.com/de/contact/what-contact-options.html 

Whatever link i use, it will redirect me to https://helpx.adobe.com/de/contact.html again.

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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Use following link in a browser:

https://helpx.adobe.com/download-install.html 

At the bottom look at "Contact Us".

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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Das schickt mich dann wieder zu https://helpx.adobe.com/contact.html und wir sind wieder am Anfang, hier beißt sich die Katze also in den Schwanz. Gerade erst gemerkt das sich wohl mit einem deutschen hier schreibe 😉

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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Try a other web browser.

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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Acrobat Pro 2017 is not part of the Creative Cloud, so signing out is not possible.

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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My bad. I was thinking of Acrobat DC... In that case the only option is to contact Adobe Customer Care. Make sure you enable pop-up windows in your browser and try it again.

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Community Expert ,
Sep 02, 2020 Sep 02, 2020

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Community Beginner ,
Sep 02, 2020 Sep 02, 2020

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Obviously, running a Raspberry Pi with PiHole installed is blocking the Adobe Chat/Assistant API - so always make sure, you are not using any ad/tracking blocker.

Visiting the https://helpx.adobe.com/de/contact from another network worked for me 😉

Best Regards,

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