Highlighted

Acrobat Reader 2017 Pro Licensing

Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

Hallo,

plötzlich startet mein Acrobat Reader 2017 mit einer Benachrichtigung, dass meine derzeitige Seriennummer bereits von der maximalen zulässigen Anzahl von Computern verwendet wird.
Ich benutze normalerweise die Lizenz ausschließlich auf 2 Notebooks. Es gab keine Hardwareänderung.
Ich kann nicht nachvollziehen auf welchen Geräten das noch laufen soll und den Adobe Support kann ich nicht kontaktieren da mir die Telefonnummern bzw. Kontaktdaten auf der Website (https://helpx.adobe.com/de/contact.html) fehlen.

Gibt es eine Möglichkeit, meine Seriennummer über den Communitty Support zurückzusetzen?

Viele Grüße,

Hello,

suddenly my Acrobat Reader 2017 Pro will start with the notification, that the current Serialnumber is already in use on too many computers. I'm using the License on 2 Notebooks. No hardwarechange whatsoever.
I can't figure out on what Client, the license is already on use neither i can contact the Adobe Support under https://helpx.adobe.com/de/contact.html (no number or contact information available)

Is there a way to reset the license via a community Admin/Mod so i can re register it on my 2 Notebooks?

Best Regards,

Correct answer by Sophie5ECF | Community Beginner

Obviously, running a Raspberry Pi with PiHole installed is blocking the Adobe Chat/Assistant API - so always make sure, you are not using any ad/tracking blocker.

Visiting the https://helpx.adobe.com/de/contact from another network worked for me 😉

Best Regards,

TOPICS
General troubleshooting, Windows

Views

77

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat Reader 2017 Pro Licensing

Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

Hallo,

plötzlich startet mein Acrobat Reader 2017 mit einer Benachrichtigung, dass meine derzeitige Seriennummer bereits von der maximalen zulässigen Anzahl von Computern verwendet wird.
Ich benutze normalerweise die Lizenz ausschließlich auf 2 Notebooks. Es gab keine Hardwareänderung.
Ich kann nicht nachvollziehen auf welchen Geräten das noch laufen soll und den Adobe Support kann ich nicht kontaktieren da mir die Telefonnummern bzw. Kontaktdaten auf der Website (https://helpx.adobe.com/de/contact.html) fehlen.

Gibt es eine Möglichkeit, meine Seriennummer über den Communitty Support zurückzusetzen?

Viele Grüße,

Hello,

suddenly my Acrobat Reader 2017 Pro will start with the notification, that the current Serialnumber is already in use on too many computers. I'm using the License on 2 Notebooks. No hardwarechange whatsoever.
I can't figure out on what Client, the license is already on use neither i can contact the Adobe Support under https://helpx.adobe.com/de/contact.html (no number or contact information available)

Is there a way to reset the license via a community Admin/Mod so i can re register it on my 2 Notebooks?

Best Regards,

Correct answer by Sophie5ECF | Community Beginner

Obviously, running a Raspberry Pi with PiHole installed is blocking the Adobe Chat/Assistant API - so always make sure, you are not using any ad/tracking blocker.

Visiting the https://helpx.adobe.com/de/contact from another network worked for me 😉

Best Regards,

TOPICS
General troubleshooting, Windows

Views

78

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

Copy link to clipboard

Copied

What does you use? A product with the name "Acrobat Reader 2017 Pro" doesn't exists.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

I'm using Acrobat Pro 2017 with a one time purchase license, as you can download it here for example: https://helpx.adobe.com/de/download-install/kb/acrobat-2017-downloads.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

Copy link to clipboard

Copied

Contact the Adobe Support.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

I can't, there is no number/contact adress or whatsoever in my country (germany) available.
I'm using this link https://helpx.adobe.com/de/contact.html for contact options. Within this page i'm using this link to show my contact options: https://helpx.adobe.com/de/contact/what-contact-options.html 

Whatever link i use, it will redirect me to https://helpx.adobe.com/de/contact.html again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

Copy link to clipboard

Copied

Use following link in a browser:

https://helpx.adobe.com/download-install.html 

At the bottom look at "Contact Us".

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

Das schickt mich dann wieder zu https://helpx.adobe.com/contact.html und wir sind wieder am Anfang, hier beißt sich die Katze also in den Schwanz. Gerade erst gemerkt das sich wohl mit einem deutschen hier schreibe 😉

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

Copy link to clipboard

Copied

Try a other web browser.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Most Valuable Participant ,
Sep 02, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

Acrobat Pro 2017 is not part of the Creative Cloud, so signing out is not possible.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
try67 LATEST
Most Valuable Participant ,
Sep 02, 2020

Copy link to clipboard

Copied

My bad. I was thinking of Acrobat DC... In that case the only option is to contact Adobe Customer Care. Make sure you enable pop-up windows in your browser and try it again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Most Valuable Participant ,
Sep 02, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0
Community Beginner ,
Sep 02, 2020

Copy link to clipboard

Copied

Obviously, running a Raspberry Pi with PiHole installed is blocking the Adobe Chat/Assistant API - so always make sure, you are not using any ad/tracking blocker.

Visiting the https://helpx.adobe.com/de/contact from another network worked for me 😉

Best Regards,

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 02, 2020 0