Acrobat Reader DC fails to save

[wilfridh88796024]

My Acrobat Reader fails to save the highlights I put into a lengthy PDF file; so I cannot switch off my laptop (Windows 10) until I have found a solution.

When I select Save or Save as, a blank window with "Save as" appears and nothing further happens (even over night); nothing can be typed into that window and I can't return to the file before closing that "Save as" window.  This happens also with other files that I have tested.

The file is not marked as "Read only". Toggling this feature does not solve the problem.

This problem has occurred once before last year, but after a few days I could save again.

Any assistance please?

[MeenakshiNegi]

Hi Wilfridh,

As you get the blank save as window, please try the steps provided below:

- In the application, go to Edit > Preferences > General

- Uncheck the box for "Show online storage when saving the files"

- Click OK at the bottom of the preferences window.

Now try to save the PDF.

Let us know how it goes.

Regards,

Meenakshi

[Jason_McW]

Yes, that worked for me, but now I have a problem with the "Share" feature - Share pane just goes blank, can't share. This also occurs for "Send for Review".

Jason

[Sunil_Soni]

Apologies for the inconvenience caused.

This seems blank CEF view issue.

To look into deeper into the issue, we would need to set up a discussion.

Kindly share your availability for the same.

Write back to susoni@adobe.com for immediate response.

-Regards

Sunil Soni

[bloom7899]

Hi there.

I'm having the same issue with share for review showing a blank white box.

I can't seem to find a fix anywhere - but if this is a duplicate please let me know.

Is there a fix for this?

I am using a mac mini M1 - Acrobat Pro DC - full CC subscription.

Thank you