Acrobat reader DC - MacOs memory pressure

[Asselin]

On my Mac Book Air, Mac Os Mojave, i have a problem of memory pressure with Reader DC.

When I open a pdf document, 2 process are launched :

- rdrCEF ( 50 Mo of memory )

- rdrCEF Helper ( 50 Mo of memory )

But, when I open many documents, for example 10 :

- rdrCEF = 1 process

- rdtCEF Helper = 10 processes

I suppose, it's not a normal behaviour.

Because on anothe Mac, I have only 2 processes for 10 documents.

And on Windows system also.

Can you explain me this problem.

I have the same latest version of acrobat reader on the two Mac.

Thank you for your helping.

[Amal.]

Hi Asselin,

Thanks for reaching out. As described above, you are getting issues with the processes opened in the backend for the opening a file, correct?

We need some more information for a better understanding:

• What is the version of the Adobe Acrobat Reader DC installed on your computer? To check version of the application, please go to Help > Click, About Adobe Acrobat Reader DC, also please check for any missing updates by clicking Check for Updates.
• Could you please share the log file of the event for testing. Please upload the log files on the document cloud - https://documentcloud.adobe.com/link/home/ and generate the share link and share the link with us.  Find the logs at "~/Library/Logs/" on the Mac.

Regards,

Amal

[Asselin]

The version of Reader is :

Architecture: x86_64

Build: 19.12.20040.345140

AGM: 4.30.89

CoolType: 5.14.5

JP2K: 1.2.2.44103

But, i have not any logs for adobe product on libray/Logs on my Mac.