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Acrobat Reader DC won't let me sign one specific document

New Here ,
Sep 14, 2020

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Hi guys!

So usually I have no problem signing documents, but there's one that won't let me. When I click on the signature field, instead of giving me my certificate options, it gives me options to use an existing ID from a file, a roaming digital ID accessed through a server, or a device connected to this computer. The option to create a new digital ID is greyed out. I've found my certificate through the files option but it won't work, and it says I don't have a device connected even though my military ID is plugged in. Any help would be much appreciated!

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Security digital signatures and esignatures

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Acrobat Reader DC won't let me sign one specific document

New Here ,
Sep 14, 2020

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Hi guys!

So usually I have no problem signing documents, but there's one that won't let me. When I click on the signature field, instead of giving me my certificate options, it gives me options to use an existing ID from a file, a roaming digital ID accessed through a server, or a device connected to this computer. The option to create a new digital ID is greyed out. I've found my certificate through the files option but it won't work, and it says I don't have a device connected even though my military ID is plugged in. Any help would be much appreciated!

TOPICS
Security digital signatures and esignatures

Views

43

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Sep 14, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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Is this happening in a personal computer or a government computer?

 

Did you checked with your IT support team if they're tracking this issue?

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Sep 14, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Sep 15, 2020

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Hey , another user just posted a solution in another thread.

 

See if that solution relates to your issue: https://community.adobe.com/t5/acrobat/sign-pdf-with-military-cac-smart-card/td-p/8412880?page=1

 

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Sep 15, 2020 0