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Acrobat Reader not opening PDF files from USB

New Here ,
Oct 08, 2020

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Please help, I have numerous USB's with images that I use for crafting.  Whenever I try to open a PDF I get the error message: Acrobat Reader could not open file because it is either not suported file type or because the file has been damaged ( for example email attachment and wasn't correctly decoded).  I am on Windows 10 v2004 and had no issues at all with Adobe prior to DC.  I'm not technical at all but have searched for solutions and tried deleting and reinstalling and also a cleaner tool but without success.  I would appreciate any suggestions as I have spent a fortune on these USB's.  Thanks Sandra

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Acrobat Reader not opening PDF files from USB

New Here ,
Oct 08, 2020

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Please help, I have numerous USB's with images that I use for crafting.  Whenever I try to open a PDF I get the error message: Acrobat Reader could not open file because it is either not suported file type or because the file has been damaged ( for example email attachment and wasn't correctly decoded).  I am on Windows 10 v2004 and had no issues at all with Adobe prior to DC.  I'm not technical at all but have searched for solutions and tried deleting and reinstalling and also a cleaner tool but without success.  I would appreciate any suggestions as I have spent a fortune on these USB's.  Thanks Sandra

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Oct 08, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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Are this image files or PDF files? Can you copy files to the local disc?

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Hi, thanks for responding, they are PDF files. They come through with the Adobe logo.  This is a copy of what comes through. Cheersusb.jpg

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Oct 08, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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Can you open the copies?

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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No I can’t do anything, when I click on the file I get the error message.

Sent from Mail for Windows 10

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Adobe Community Professional ,
Oct 08, 2020

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What can you see when you open one of the files in Notepad?

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Hi Bernd, not sure if my previous response came through but I have managed to copy the file to an application called Craft Artist and it has actually opened the image.  Thank you so much for your suggestion and help I was just so frustrated with Adobe DC not opening the documents I didn't think about copying them.  Once again thanks Sandra

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