Thank you for checking! Is there a way/link to download reader for windows and not be forced to use the integrated brower fuction that opens PDF files? I think this may be the problem.
Some have mentioned that it only opens through their chrome WEB BROWSER on their PC. They are unsure if they have it installed or if it is integrated with the web browser. Could this be the problem? I am not an IT person, nor am I familiar with the PC environment. When they click the download button after receiving the email, they double click on it from their desktop environment, and then it opens up in a web browser. When I've asked them to open the file via some other means, they are not given an acrobat reader option, only a web [chrome] option.
That is definitely the issue, and no, not necessarily (to answer your last question).
The button executes a menu item (File - Save As...). This is not a part of the PDF specifications and if that menu item doesn't exist in the application that is used to open it then nothing will happen when you click it.
If they open the file in Adobe Reader then it should work, though.
Thank you. What you are stating sounds very logical. I am just not sure how to successfully distribute this file and expect all users to download reader or bypass opening the browser. Is there a link that I can send PC users for a free acrobat download?
It's even possible to include a warning message in the file itself and add a script to hide it when it is opened in Adobe Reader, so that it will only be visible when opened elsewhere. This would require a script and some know-how, though. If you'd like I can implement it for you, for a small fee. You can contact me via [try6767 at gmail.com] to discuss it further.
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