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Acrobat Standard XI crashing shortly after launch

New Here ,
Apr 20, 2020

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the issue started today, window 10 PCs, Adobe XI launches then closes within a few seconds. 

 

Anyone else experienced this today? Wondering if its a Microsoft or Adobe update. 

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Crash or freeze, General troubleshooting

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Acrobat Standard XI crashing shortly after launch

New Here ,
Apr 20, 2020

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the issue started today, window 10 PCs, Adobe XI launches then closes within a few seconds. 

 

Anyone else experienced this today? Wondering if its a Microsoft or Adobe update. 

Topics

Crash or freeze, General troubleshooting

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1.4K

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New Here ,
Apr 20, 2020

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I am also having this issue, all on Windows systems. It appears a Windows Update has caused this but I don't know which one.

Reader 11.0 has been stable for years and now is crashing on all my users systems.

Acrobat 11.0 is also crashing but not as often.  The only thing I could do it install Reader DC and Acrobat is at least stable to preform some functions but not many. 

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New Here ,
Apr 20, 2020

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We have taken a look at windows updates but none have applied within the last week, we have had office updates.


We found reinstalling XI fixed the issue but have several addons that then need reconfigured.

 

Strange that the issue appeared today.

 

Thanks for the reply.

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New Here ,
Apr 20, 2020

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Robson1995 - I just checked 10 systems, all of them had KB4552152 & KB4549951 Installed on the 15th-16th.

This is leading me to think one of thses has caused the issue here.

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Adobe Community Professional ,
Apr 20, 2020

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This question has been addressed and answered many times in the forums.

 

See my reply to another  Acrobat XI user: https://community.adobe.com/t5/acrobat-reader/abode-pdf-reader-version-11-0-20-highlight-colour-issu...

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New Here ,
Apr 20, 2020

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I appreciate there is a lot online about this already, but my question is if anyone else has recieved this error today. I am trying to find out why this happened, it may be easier to 'undo' the cause than fix the issue.
Not the best solution but if we are to move to the latest version this will need planned properly and tested with users and the various other third party addons we use with Adobe.

We are on the latest version of XI albeit its an old version! A reinstall and painful reconfig of our addons resolves the issues.

 

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New Here ,
Apr 20, 2020

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LS_RBLS, I have read that post this morning when all this started at work. Its chaos here.

 

I have over 50 systems that are not working at this moment. Each one of them are using 11.0 for the last 3 (three) years.

 

It seems to have started Thursday Evening or Friday Afternoon. I guess all the systems did an update install over the weekend. Something has to have changed this weekend to cause this. If it was just my system or an isolated issue, but not all the systems in the building.  

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Adobe Community Professional ,
Apr 20, 2020

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Yes, you're right. But this problem, even as much as your old and unsupported version doesn't receive anymore fixes, patches or support from Adobe, is not particular to the Adobe Acrobat application.

 

This is a Micrososft issue as you posted.

 

Are you also posting this concern in the Micrososft .Net forums?

 

See here:

 https://www.reddit.com/r/SCCM/comments/g3o1bu/fair_warning_either_kb4549951_or_kb4552152/

 

You see more here: https://support.microsoft.com/en-us/help/4549951/windows-10-update-kb4549951

 

 

What is the exact windows 10 version that you have? 

 

You have to look also into Micrososft migration guidance and what updates took place recently and globally in those computers.

 

If these 50 computers are participating in a network, and are administered via GPO, you have homework to do.

 

But the fact remains, that the only update that seems to resolve issues for your unsupported version is to manually apply that update after renstalling..

 

Use one computer to test. Click Help --> Repair installation. That doesn't work, use the Adobe Cleaner and Repair Tool to completely remove old traces of the software. Then re-install your software and apply the update that I linked.

 

If this doesn't work, because of something that could be related to  the suspected  Microsoft updates, and you cannot afford downtime, then I strongly suggest to use a restore point.

 

That is actually the quickest fix to keep your guys producing. Then analyze what could've happen in a sperate computer.

 

 

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Adobe Community Professional ,
Apr 20, 2020

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Adobe Community Professional ,
Apr 20, 2020

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Adobe Community Professional ,
Apr 26, 2020

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Hey guys,

 

Just checking if you were able to resolve this issue.

 

A few days ago three other users found a solution.

 

So please ignore my last replies in this thread and join the following discussion in the link below. It actually resolves the issue with an unconventional approach:

 

 https://community.adobe.com/t5/acrobat/acrobat-xi-keeps-crashing/m-p/11072610#M252255 

 

See if it helps.

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New Here ,
Jun 30, 2020

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I had not seen this update ls_rbls so thank you for this link.

I am testing it now as this was still causing me some issues.

Many Thanks!

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Adobe Community Professional ,
Jun 30, 2020

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You're welcome.

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