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Acrobat will not open

New Here ,
Jul 22, 2020

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Having trouble getting Acrobat DC to open PDF. When double-clicking on a PDF I get error saying Windows cannot find the file. The same file will open without problems using Foxit PDF software. The files are associated as default with Acrobat. Acrobat will not open either from CC Desktop. I have uninstalled and reinstalled.

Running on Windows10 with the optional Acrobat DC July update installed just, in case it fixed my issue, it didn't.  Does anyone have any ideas? 

 

Correct answer by Amal. | Adobe Employee

Hi Nick

 

We are sorry for the trouble. As described you are unable to open the PDFs with Adobe Acrobat DC and getting the error messgae as windows cannot find the files

 

Would you mind sharing the screenshot of the error message for a better understanding?

 

Are you getting the following error messgae 'Windows cannot find C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe' ? If yes, please try the steps below and see if that works for you.

1.Close the Adobe Acrobat DC

2. Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3. Type regedit in the run dialogue box and hit Enter

4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key Acrobat.exe

5. Relaunch the application and check.

 

You may also take a look at a similar discussion https://community.adobe.com/t5/acrobat/adobe-acrobat-dc-will-not-open-a-message-comes-up-that-said-woindows-cannot-find-it/m-p/11195702?page=1#M261161

 

Let us know if you are referring to something else.

 

Regards

Amal

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Acrobat will not open

New Here ,
Jul 22, 2020

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Having trouble getting Acrobat DC to open PDF. When double-clicking on a PDF I get error saying Windows cannot find the file. The same file will open without problems using Foxit PDF software. The files are associated as default with Acrobat. Acrobat will not open either from CC Desktop. I have uninstalled and reinstalled.

Running on Windows10 with the optional Acrobat DC July update installed just, in case it fixed my issue, it didn't.  Does anyone have any ideas? 

 

Correct answer by Amal. | Adobe Employee

Hi Nick

 

We are sorry for the trouble. As described you are unable to open the PDFs with Adobe Acrobat DC and getting the error messgae as windows cannot find the files

 

Would you mind sharing the screenshot of the error message for a better understanding?

 

Are you getting the following error messgae 'Windows cannot find C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe' ? If yes, please try the steps below and see if that works for you.

1.Close the Adobe Acrobat DC

2. Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3. Type regedit in the run dialogue box and hit Enter

4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key Acrobat.exe

5. Relaunch the application and check.

 

You may also take a look at a similar discussion https://community.adobe.com/t5/acrobat/adobe-acrobat-dc-will-not-open-a-message-comes-up-that-said-woindows-cannot-find-it/m-p/11195702?page=1#M261161

 

Let us know if you are referring to something else.

 

Regards

Amal

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General troubleshooting

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Adobe Employee ,
Jul 22, 2020

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Hi Nick

 

We are sorry for the trouble. As described you are unable to open the PDFs with Adobe Acrobat DC and getting the error messgae as windows cannot find the files

 

Would you mind sharing the screenshot of the error message for a better understanding?

 

Are you getting the following error messgae 'Windows cannot find C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe' ? If yes, please try the steps below and see if that works for you.

1.Close the Adobe Acrobat DC

2. Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3. Type regedit in the run dialogue box and hit Enter

4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key Acrobat.exe

5. Relaunch the application and check.

 

You may also take a look at a similar discussion https://community.adobe.com/t5/acrobat/adobe-acrobat-dc-will-not-open-a-message-comes-up-that-said-w...

 

Let us know if you are referring to something else.

 

Regards

Amal

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New Here ,
Jul 22, 2020

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Hi Amal, Ok so I deleted the Registry entries for Acrobat(ALL reg keys referring to Acrobat, 4 or 5 of them), uninstalled again, ran the Acrobat Cleaner, rebooted and reinstalled... This solved the problem and Acrobat now runs, thank you Amal.

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Amal. LATEST
Adobe Employee ,
Jul 29, 2020

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Hi there

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any assistance required in the future.

 

Regards

Amal

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