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Acrobat won't open pdf but web browsers do

New Here ,
Sep 24, 2020

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I recently bought a book online (in pdf format), I downloaded it but when I tried to open it Acrobat Reader displays a message saying "There was an error opening this document. The file is damaged and could not be repaired", the curious thing here is that when I use web browsers such as Chrome or Microsoft Edge to open it they work fine and I can see the book, Does this problem has to do with the pdf security? Why is it so? Do you know if there's a solution so I can read it in Adobe?

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General troubleshooting, How to, PDF forms, Security digital signatures and esignatures

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Acrobat won't open pdf but web browsers do

New Here ,
Sep 24, 2020

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I recently bought a book online (in pdf format), I downloaded it but when I tried to open it Acrobat Reader displays a message saying "There was an error opening this document. The file is damaged and could not be repaired", the curious thing here is that when I use web browsers such as Chrome or Microsoft Edge to open it they work fine and I can see the book, Does this problem has to do with the pdf security? Why is it so? Do you know if there's a solution so I can read it in Adobe?

TOPICS
General troubleshooting, How to, PDF forms, Security digital signatures and esignatures

Views

45

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 24, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi Crespo,

 

We are sorry to hear that. As described you are not able to open the PDF on your computer and getting the error 'There was an error opening this document. The file is damaged and could not be repaired'

 

Web browsers use their own PDF technology to display and render the PDF content and they are not Adobe dependent.

Would you mind sharing the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20043 installed. Go to Help > Check for Updates.

 

If you are using Windows machine, please try to repair the installation from the help menu and see if that works, if you have Mac please try to rese the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try the steps provided in the help page https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html and see if that helps.

 

Let us know how it goes

 

Regards

Amal

 

 

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Sep 24, 2020 0
Engaged ,
Sep 24, 2020

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It used to be that Acrobat would try to at least open (for reading) anything, even if there were errors. It's part of the Internet motto (Postel's law): "Be conservative in what you do, be liberal in what you accept from others". I suggest opening a bug with Acrobat to get them back on track.

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