Acrobat X Pro is not working on Windows10

New Here ,
Oct 02, 2016 Oct 02, 2016

Copy link to clipboard

Copied

Adobe Acrobat X Pro has stopped working. When I click on it nothing happens. I tried reinstalling, but the same thing happens. I'm on a PC running Windows10. How do I get Acrobat back?

TOPICS
Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

Views

1.9K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Oct 03, 2016 Oct 03, 2016
Hi maxinet31985330,Acrobat X Pro is not compatible with Windows10 , it may or may not work, you may refer to this link for more info: Adobe Acrobat system requirementsYou might try running Acrobat in compatibility mode for Windows7, locate Acrobat X shortcut on desktop>right click on it>select Properties>under Compatibility tab>check the box next to Run this program in compatibility mode for>and select Windows7 from the drop down options, click on Apply and OK.

Likes

translate

Translate

Translate
Adobe Employee ,
Oct 03, 2016 Oct 03, 2016

Copy link to clipboard

Copied

Hi maxinet31985330,

Acrobat X Pro is not compatible with Windows10 , it may or may not work, you may refer to this link for more info: Adobe Acrobat system requirements

You might try running Acrobat in compatibility mode for Windows7, locate Acrobat X shortcut on desktop>right click on it>select Properties>under Compatibility tab>check the box next to Run this program in compatibility mode for>and select Windows7 from the drop down options, click on Apply and OK.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 04, 2017 Aug 04, 2017

Copy link to clipboard

Copied

So what do i do if it still will not work in compatibility mode? I paid enough money for it already that i should not be required to pay a monthly fee to use my program.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 07, 2017 Aug 07, 2017

Copy link to clipboard

Copied

I have the same issue.

I can't open Acrobat X Pro today while it does work in the last week.

I have tried the compatibility mode in Win7.  It doesn't work too.

What can I do now?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Aug 07, 2017 Aug 07, 2017

Copy link to clipboard

Copied

Get a new version of Acrobat.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 08, 2017 Aug 08, 2017

Copy link to clipboard

Copied

I hope so, but the serial number can't work.

Remarks: Adobe Acrobat is included in the package of CS6

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Aug 08, 2017 Aug 08, 2017

Copy link to clipboard

Copied

Support was ended about 3 years ago, 5 years after release. You've chosen to ignore three later upgrades, which include both new features and stuff to keep them working when systems change. I think subscription is going to be the only way of the future, because system upgrades, like Windows 10 Creators Update (really Windows 11) are automatic and compulsory. You can't expect the makers of your old apps to keep your old apps running - that is arguably illegal because they would be subsidising Microsoft.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 08, 2017 Aug 08, 2017

Copy link to clipboard

Copied

I have kept updating all the time.

It does work before.

However, after re-install computer and all the software (including re-download and re-install CS6), I dun know when it start not working.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Aug 08, 2017 Aug 08, 2017

Copy link to clipboard

Copied

How have you kept updating? The last update to Acrobat X was 10.1.16, a couple of years ago. Acrobat X and CS6 can't be expected to keep working if you keep updating your system. The new Windows 10 update is a complete change, much has broken.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 08, 2017 Aug 08, 2017

Copy link to clipboard

Copied

I have no idea.

What I know is that I can work on Acorbat before my re-installation of computer.  The problem just occurred in the couple of days....not more than a month.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Aug 08, 2017 Aug 08, 2017

Copy link to clipboard

Copied

Yes, that's when the Windows 10 update is coming out. Causing no end of trouble.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2017 Oct 04, 2017

Copy link to clipboard

Copied

I am currently having this exact same issue. Did you ever get it figured out with Adobe? Did they give you a subscription for free or did you have to buy one?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Oct 04, 2017 Oct 04, 2017

Copy link to clipboard

Copied

I can't tell you whether it was resolved but I can tell you that Acrobat X support (and also Acrobat XI support) is finished. That means there will be no new features or fixes, not even to serious problems. If you want to get new features, such as support for new systems that you choose to upgrade to, you need to buy upgrades to your apps too. Otherwise all software companies would be subsidizing Microsoft, which not everyone thinks is a good thing.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Dec 26, 2020 Dec 26, 2020

Copy link to clipboard

Copied

Is Acrobat X part of a CS6 suite?

 

If so, try this:

 

https://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 01, 2021 Feb 01, 2021

Copy link to clipboard

Copied

This proceedure worked for me Adorobat answer wrong

 

For all the users who have faced a problem where Acrobat did not launch after 30 days of serializing with a suite serial number, please execute the following workaround:

 

  1. Make sure you are connected to the internet.
  2. Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
  3. Click on Help->Deactivate .
  4. Deactivate the application. Quit application.
  5. Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
  6. Accept Eula.
  7. Register trial by signing in. Let the app launch.
  8. Quit and relaunch the app. Wait for UI to come.
  9. Click on License This Software button on the UI.
  10. Click on Sign in .
  11. Serial number screen will come
  12. Enter the serial number in the serial number screen and click Next.
  13. Quit app and relaunch the app while connected on the internet .

 

After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.

This will fix the problem and if done correctly by following the steps,  you will NOT need to repeat the steps after 30 days

 

 

Please note:

1.Uninstall and reinstall will NOT fix the problem.

2.Deleting cache or renaming is NOT a solution as it will cause unintended side effects.

 

In case you face a problem like recurrence after 30 days, please send me a message so that I can help you get the steps corrected.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

Hi thanks for this suggestion...

i have tried to do the steps as you state but even after this acrobat pro x still closes after opening a file. its strange because it launches opens the files and seems to work just fine but in the end it closes.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines