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Acrobat X Pro keep quitting unexpectedly!

New Here ,
Jan 12, 2020

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Hello,

 

Not sure why, since i back from work today (13 Jan 20), the Adobe acrobat doesnt work. It was still OK on the (10 Jan 20) last day i used it. And now it keep on quitting when i open my files within 10 seconds or do some comment on it, it close unexpectedly. Can somebody help? What's going on? I need to work with it for my files to clients desperately. Please send help!

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Acrobat X Pro keep quitting unexpectedly!

New Here ,
Jan 12, 2020

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Hello,

 

Not sure why, since i back from work today (13 Jan 20), the Adobe acrobat doesnt work. It was still OK on the (10 Jan 20) last day i used it. And now it keep on quitting when i open my files within 10 seconds or do some comment on it, it close unexpectedly. Can somebody help? What's going on? I need to work with it for my files to clients desperately. Please send help!

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Creative Cloud, New user

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Jan 12, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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Acrobat X is a version that is no longer supported in 2015.
The current usage environment is unknown, but there is no guarantee that it will work properly in an environment that is not guaranteed to work.
It is assumed that there is a risk even if it moves.

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Jan 13, 2020 1
Community Beginner ,
Jan 18, 2020

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So did Adobe push a bug out that causes Acrobat X Pro to stop working?

It is not working on my desktop. When I opened my laptop I

immediately disconnected my wifi and Acrobat X Pro still works.

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Jan 18, 2020 1
Adobe Community Professional ,
Jan 19, 2020

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Software is only guaranteed to work when it is supported from release.
In addition, if the OS is not guaranteed to work, it is normal that the OS will not work properly due to changes on the OS side.
Either way, there is risk to the use itself.

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Jan 19, 2020 0
New Here ,
Mar 05, 2020

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Thank you so much for posting this tip—it worked for me too.

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Mar 05, 2020 0
New Here ,
Jul 29, 2020

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Yes. I do believe Adobe is trying to force ones hand. Even though the person who responded to the OP ignorantly states Adobe X is no longer supported, he should know this happens to the users of DC working in the cloud as well. The fact that disconnecting the inet connection is a work around tells you almost everything you need to know... (checking you outbound network traffic tells you the rest). The rest is... its not a bug; it's a response to when Acrobat calls home to Adobe. com.

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Jul 29, 2020 0
New Here ,
Apr 17, 2020

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It's now April 17, 2020 and I've started to experience this problem, too. It was working perfectly fine until April 13. My laptop run Win 10.
Our company hasn't pushed us to XI yet. Is there any sort of workaround besides disconnecting from wifi? I've been working with our support team for two days. They're trying to re-install the software but that doesn't seem to work, either.

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Apr 17, 2020 0
Community Beginner ,
Apr 18, 2020

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Hi sgraf01,
I did find out this a while back. Does that help?
AndyB#1
One further development. Turn wi fi off then start Adobe Acrobat Pro. Wait a minute or two then turn wi fi back on. Adobe Acrobat Pro will then continue to work until you close it.


AndyB#1 https://community.adobe.com/t5/user/viewprofilepage/user-id/17256381 Jan 12, 2020 11:59 PM

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Apr 18, 2020 0
Community Beginner ,
Jan 23, 2020

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When I disconnected from wifi Acrobat X Pro works. Acrobat X Pro does not work when wifi on.

Switched to Eithernet cables with the same result. Eithernet plugged in, Acrobat X Pro dosn't work. Eithernet cables unplugged, Acrobat X Pro works.

Decided to download Acrobat Reader so I could at least read Pdfs.

Adobe site automatically downloads Acrobat Reader DC as a trail version when I clicked on download for Acrobat reader.

Installed trail version of Acrobat Reader DC and now Acrobat X Pro works even when connected to the internet. It remains to be seen if Acrobat X Pro will continue to work after the trail version of Acrobat Reader DC expires.

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Jan 23, 2020 1
New Here ,
Jan 28, 2020

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Thanks for the tip! Mine has been doing the same thing!  But when I disconnected from the wifi it worked!  Guess I'll deal with it for now.  

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Jan 28, 2020 0
Community Beginner ,
Jan 28, 2020

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Glad I could help Angle2073,

A further update on Acrobat X Pro. I stated in my previous message:

"Decided to download Acrobat Reader so I could at least read Pdfs.

Adobe site automatically downloads Acrobat Reader DC as a trail version when I clicked on download for Acrobat reader.

Installed trail version of Acrobat Reader DC and now Acrobat X Pro works even when connected to the internet. It remains to be seen if Acrobat X Pro will continue to work after the trail version of Acrobat Reader DC expires."

 

Acrobat X Pro crashes again when hooked to the internet. The fix with downloading Acrobat Reader was only temporary.

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Jan 28, 2020 0
Community Beginner ,
Mar 05, 2020

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 One further development. Turn wi fi off then start Adobe Acrobat Pro. Wait a minute or two then turn wi fi back on. Adobe Acrobat Pro will then continue to work until you close it.

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Mar 05, 2020 1
Community Beginner ,
Jul 08, 2020

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I had a similar problem on Windows 10, where my Acrobat Pro XI kept silently shutting down (without generating any obvious symptoms of a crash). After reading this thread, I configured Windows firewall (which allows program specific rules) to disallow any outgoing connections from the Acrobat Pro XI program (C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe in my case).

 

This has solved the problem for now. I think a similar firewall-related solution should work for other operating systems too.

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Jul 08, 2020 1
Most Valuable Participant ,
Jul 29, 2020

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Updating X to 10.0.23 and XI to 11.1.16 seems to fix this for many people without needing to shut down wifi.

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Jul 29, 2020 0