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Acrobat X Pro won't open

New Here ,
Jan 13, 2017

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Hi,

I am using CS6 on Win8. Since today Acrobat X Pro won't open anymore. It worked until today. I shut my computer down and opened it again, but it still does nothing when double clicked on. The other programs (Indesign etc) work just fine.

Any ideas other reinstalling...?

Best,

Johannes

Hello,

This is ridiculous.

The questions asked and the solutions offered by the 'helper' are idiotic. The point is that Adobe Acrobat continuously needs to be reinstalled because there is a problem with it. This should not be the responsibility of the user but of Adobe. Windows 10 had been out for some time and it is Adobe's responsibility to ensure that the products bought are usable, especially on a 'normal' operating system.

TO WHOM IT MAY CONCERN, wake up; this borders on insulting.

In the meantime you can get the 'fix' below; it works, but only for some time. Still it is better than reinstalling.

Doesn't launch after 30 days | Installed as part of a CS6 suite

SB

PS I have to reinstall it 4x in the last year because NONE of the 'official' Adobe solutions work...

Topics

Install update and subscribe to Acrobat

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Acrobat X Pro won't open

New Here ,
Jan 13, 2017

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Hi,

I am using CS6 on Win8. Since today Acrobat X Pro won't open anymore. It worked until today. I shut my computer down and opened it again, but it still does nothing when double clicked on. The other programs (Indesign etc) work just fine.

Any ideas other reinstalling...?

Best,

Johannes

Hello,

This is ridiculous.

The questions asked and the solutions offered by the 'helper' are idiotic. The point is that Adobe Acrobat continuously needs to be reinstalled because there is a problem with it. This should not be the responsibility of the user but of Adobe. Windows 10 had been out for some time and it is Adobe's responsibility to ensure that the products bought are usable, especially on a 'normal' operating system.

TO WHOM IT MAY CONCERN, wake up; this borders on insulting.

In the meantime you can get the 'fix' below; it works, but only for some time. Still it is better than reinstalling.

Doesn't launch after 30 days | Installed as part of a CS6 suite

SB

PS I have to reinstall it 4x in the last year because NONE of the 'official' Adobe solutions work...

Topics

Install update and subscribe to Acrobat

Views

10.9K

Likes

Translate

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Adobe Employee ,
Jan 13, 2017

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Hi Johannesknoll,

As mentioned above, I assume that you are not getting any error message and application is just not launching?

As its windows system so, Open Task manager> select all the Acrobat processes> End Task

Try launching the app again.

If still doesn't work, then Right Click on the Acrobat icon and run as Administrator.

Hope this helps.

Regards,

Akanchha

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New Here ,
Jan 13, 2017

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Hi,

Thank you, but neither of that helped...

Any other suggestions?

Best,

Johannes

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Adobe Employee ,
Feb 04, 2017

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Hi Johannesknoll,

Sorry for the delay in response.

if the problem still persist, and the solution provided didn't work. Then you might need to use cleaner tool to uninstall the existing version.

Use cleaner tool to uninstall the existing version Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and reinstall the application.

Regards,

Akanchha

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New Here ,
Mar 20, 2018

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Hello,

This is ridiculous.

The questions asked and the solutions offered by the 'helper' are idiotic. The point is that Adobe Acrobat continuously needs to be reinstalled because there is a problem with it. This should not be the responsibility of the user but of Adobe. Windows 10 had been out for some time and it is Adobe's responsibility to ensure that the products bought are usable, especially on a 'normal' operating system.

TO WHOM IT MAY CONCERN, wake up; this borders on insulting.

In the meantime you can get the 'fix' below; it works, but only for some time. Still it is better than reinstalling.

Doesn't launch after 30 days | Installed as part of a CS6 suite

SB

PS I have to reinstall it 4x in the last year because NONE of the 'official' Adobe solutions work...

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Adobe Employee ,
May 03, 2018

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Hi Moonsteroony,

Sorry for the inconvenience caused to you.

Would you let us know the version of Acrobat you are trying to install on Windows 10?

I would assume you are using Acrobat X since you have updated Acrobat X discussion. If you've Acrobat X, I would like to mention Acrobat X was never tested with Windows 10, it may or may not work. Also, there will be no further updates available for Acrobat X as it has been declared End of Support. End of support for Adobe Acrobat XI and Reader XI

End of Support:

End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

Feel free to update this discussion if you have related questions.

-Tariq Dar

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Community Beginner ,
Jun 11, 2018

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THANK YOU MOONSTEROONY! quick and easy fix! Sad that the Adoba staff didn't know that solution.

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Community Beginner ,
Jul 08, 2018

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Thank you so much, MOONSTEROONY! Now I remember this from way back when we got CS6 at work. Of course they're on CC now, but I think I must have purchased one of the last DVD versions of CS6 before it was discontinued. I had to re-install it last month after HD failure, and all was well until Acrobat wouldn't launch yesterday. I remember the problem, but I would have never remembered the solution. Thank you!!!

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New Here ,
Sep 03, 2020

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Thank you, Moonsteroony! It worked. I want to hug you for offering a solution to a problem that has plagued me several times.

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New Here ,
Sep 14, 2020

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Thank You! Ran the app as admin. NO reboot. Started Acrobat and it came up. Thanks again. I also have a license for Pro and will install if this persists.

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