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Acrobat X Wont Start

Participant ,
Jun 12, 2012

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I have Acrobat X as part of CS6. Seemed to work fine since installation. Two days ago, it stopped working, won't open. I tried the fixes listed in this forum. No luck.

Can Adobe help please.

Thanks,

Bill Byrnes

Hi All,

Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html and check if you get Exit Code 0.

Feel free to post the results.

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Install update and subscribe to Acrobat

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Acrobat X Wont Start

Participant ,
Jun 12, 2012

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I have Acrobat X as part of CS6. Seemed to work fine since installation. Two days ago, it stopped working, won't open. I tried the fixes listed in this forum. No luck.

Can Adobe help please.

Thanks,

Bill Byrnes

Hi All,

Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html and check if you get Exit Code 0.

Feel free to post the results.

Topics

Install update and subscribe to Acrobat

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Explorer ,
Jun 12, 2012

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May I know what happens when you try to launch Acrobat?

It would be helpful if you describe on which OS you have acrobat too.

If you get any error message the exact erro rmessage would be helpful.

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Adobe Employee ,
Jun 12, 2012

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You need to be more specific about your issue. Please tell us exactly what happens when you try to install Acrobat X.

Do you get any error message or warning?

Are you trying to install Acrobat X from CCM, disc or download link?

An error screenshot would help.

Also, please share the install.log at http://pastebin.com/

Install log location : /Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz

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Participant ,
Jun 12, 2012

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Thanks for getting back to me.

There is no error message. Acrobat X as part of Adobe CS 6 was working fine. About 4 days ago, it started up fine, and then just closed by itself. After that, when I click the icon to start Acrobat X Professional, the circle (hourglass) spins, it stops after 1-2 seconds and nothing happens. The program will not start. I look in the task manager and Acrobat is not a running process. If I delete the cache file in C:\Program Files\Common Files\Adobe\Adobe PCD\cache, Acrobat X professional works for about 10 minutes and then the same problem happens.

This morning I removed all Adobe programs from my computer (CS6 Web Premium and Premier Elements). I will try re-installing CS6 tonight. There seem to be several other people that have this problem and I am not sure what causes it. I don’t know if it happened after an MS Windows 7 update or an Adobe Acrobat update to 10.1.3.

Thanks,

Bill Byrnes

[signature deleted by host: Please do not post private information in a public forum]

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Community Beginner ,
Jun 12, 2012

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If your case is anything like mine, it happened when you hit 30 days.

30 days (probably to the second) when Acrobat X spontaneously quit and stopped launching for me. (Ironically, I had an independent license for Acrobat Pro X that never gave me any problems. When I bought the CS6 Master Collection, I removed the 'independent' license for Acrobat X and installed it as part of the Suite.) What a headache!! Adobe, come on! After all I spent on this Suite... and being an 'early adopter' against my better judgement! At least let us know what the hell is going on! I'd like to at least know that you're working on a fix!

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Participant ,
Jun 13, 2012

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Thanks for the information. I just removed and re-installed the entire suite (CS6 Web Premium). I hope this problem does not recur in 30 days. I agree that Adobe has to come up with a fix. Too many people are having the same problem.

Bill Byrnes

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New Here ,
Jun 13, 2012

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Good morning all,

Me too, I was having exactly the same problem with Acrobat X (10.1.3). Acrobat was installed as part of the CS6 Master Collection.

I tried to open a PDF from within an Outlook 2010 email, the PDF opened, and dissapeared again. After that I could not use Acrobat any more. This 30 day issue could very well have been the case with me too.

Please help Adobe, I like to continue to use your greatly appreciated software!

Gustave

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New Here ,
Jun 14, 2012

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Count me in. I had an Acrobat 9 license, upgraded from web premium cs5  to thedesign and web premium CS6 which includes acrobat. It is no longer in the list of programs in the start menu. It is in the uninstall program list, repairing via that list did nothing. The program and associated files are on the drive in  Program Files (x86), but absolutely nothing happens when I try to open the program either from a shortcut or by double clicking on the exe file. It still shows up as the default program for pdf files, but just will not load. Very frustrating and is now costing me work as I cannot open a pdf magazine which I must create web pages of.

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Community Beginner ,
Jun 20, 2012

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I have the same problem. At this point I uninstalled CS5 to keep only CS6 and will try the reinstall Acrobat X pro and clear some files like sugggested.

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New Here ,
Jun 20, 2012

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Same issue here. Unacceptable, Adobe. Unacceptable!

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New Here ,
Jun 18, 2012

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I have the same problem. Since a few days ago my Acrobat or Distiller refuses to start. System: Vista, CS6. After reading a few threads it seems to be connected to 30 days after installing. It would be nice with a permanent fix since pdf-ing is a big part of work.

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New Here ,
Jun 18, 2012

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Arpit please see my post below. Same problem. Adobe CS 6 Master collection with a perminnent (not sub.) license on Windows 7 x64 all service packs.

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New Here ,
Jun 26, 2012

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I am so glad to have found this forum, Acrobat X just stopped working for me also.

I am on a Windows 7 64-bit, most recent service pack system.

Before I installed Design Premium CS6, on May 26th, I completely removed CS4 and CS5.5 except for the serial numbers, and ran a totally cleanup on my system.

It installed and has worked flawlessly until today.

I did the deactivate and reactivate function and Acrobat X now works, but instead of actually running the executable and opening the program I get the dialogue box asking if I want to run this program each and every time I open either the program, or a pdf file.

Does anyone have a fix for that issue?  I will try uninstalling and re-installing just Acrobat and see if that corrects the issue, will post results when done.

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Explorer ,
Jun 26, 2012

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That sounds a lot like UAC or user account control in windows which asks if you want to run this program. I usually turn that off in windows as it kind of bugs me...of course microsoft says you shouldn't. This is of course if Acrobat does actually open when you say yes.

mike

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New Here ,
Jun 27, 2012

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Thanks Mike, I turned it off and it does fix the problem, as yes, the program opens when you select yes.  Unfortunately it is a global change, you cannot select that option for just Acrobat.  Will try removing just Acrobat and reloading next.

Francie

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Explorer ,
Jun 27, 2012

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There are ways to still have UAC on and get rid of the message. Sometimes right clicking the exe file for acrobat or other programs and selecting run as administrator will resolve this.

There are other hacks out there as well. If you google UAC your going to find a wealth of info on it. Reinstalling Acrobat may resolve the issue, but it could popup for other programs later.

Anyways, hope it works out for you!

Mike

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New Here ,
Jun 27, 2012

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Mike, thanks for posting the additional information, right now I am under a tight production deadline and keeping fingers crossed that Photoshop, InDesign and Illustrator stay stable.  Will definitely pursue the other possibilities when I get the chance!

Cheers!

Francie

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Engaged ,
Jun 14, 2012

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Windows7 Ultimate X64

The Acrobat X Pro is part of the Design & Web Premium CS6 package.  I was creating a pdf from a Word document (MS Word 2010) and after closing the Word program the Adobe Acrobat closed itself.  Ever since that it's been unavailable.  Doubleclicking on the desktop icon, in the Star menu, or doubleclicking the Acrobat.exe in the Program Files folder end up the same result: absolutely nothing happens.  Acrobat X Pro does not start up any more.

I checked the intallation date; yes, Acrobat became useless right after 30 days.  Excellent.

Any solutions?

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New Here ,
Jun 14, 2012

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I was able to get mine working again . . . I had to deactivate the whole cs6 package using Photoshop - Help - Deactivate - then I re-activated, again using Photoshop, and entering my serial number again, and now acrobat works. Not sure if I will need to do this every thirty days or not . . . . . I sure hope not.

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Community Beginner ,
Jun 14, 2012

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Mine isnt working either. REDICULOUS.

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Participant ,
Jun 14, 2012

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Thanks for the information. I removed and reinstalled the entire CS6 Suite. A real pain and very time consuming. If it happens again in 30 days, this is a quicker workaround. I appreciate your help.

Bill Byrnes

[email address and quote removed by host]

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New Here ,
Jun 14, 2012

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Same for me. Adobe Acrobat X Pro stopped working from one minute to the next, without anything fancy happening on the computer. Also almost 30 days after I first activated the CS6 license.

Indeed, deactivating and reactivating the full CS6 package did the trick. I used Adobe Photoshop CS6 (64-bit) as the starting point: Help > Deactivate, then after restarting the application, I entered the license again. Now Adobe Acrobat X Pro is working again. Thank you for the tip, jimbo7777.

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Engaged ,
Jun 14, 2012

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Yes, the deactivation/reactivation does the trick, Acrobat is running again.  Thanks, man.   Much faster and less painful than uninstalling/reinstalling the whole suite.

It looks like there's a bug in or related to the timebomb function (at least on the x64 systems).  I just only hope that Adobe fixes this and we don't have to repeat this process every 30 days.

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New Here ,
Jun 15, 2012

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You got me started again too Jimbo! Thanks for the tip.

I communicated this to Adobe techsupport in the case I had already opended regarding this problem.

Regards all.

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Community Beginner ,
Jun 15, 2012

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Deactivate, quit, relaunch, reactivate (after signing in with Adobe ID) fixed the issue. Took me less than three minutes.

Way to go "818g" for the tip. Suck it to the Adobe ahole engineers that caused it in the first place and double-suck it for the days of bad advice given by adobe personnel on reinstalling.

Power to the people!

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New Here ,
Jun 17, 2012

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The Photoshop deactivate/reactivate under the HELP pull down in Photoshop thing works... again hopefully it won't have to be fixxed every 30 days.

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Community Beginner ,
Jun 19, 2012

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Jimbo7777, you're a hero.

Adobe people: you gotta fix this right away. You make products for designers: people with deadlines. This %$^ can put freelancers right out of business. "Yeah, I know you want this PDF but my Acrobat won't start due to some stupid license thingy." Which makes you look like a clown instead of a design professional.

Glad that my most important deadline of this year was last week, and not this week.

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New Here ,
Jun 20, 2012

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exactly the same case - did reactivate as you instructed - now it works OK, thanks for the tip

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New Here ,
Jul 16, 2012

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It works temporarily... but then stops working 30 days later, as I have just found out.

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Adobe Employee ,
Jul 20, 2012

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For those experiencing this issue, Adobe has identified the problem and we are working on a permanent fix. This will be made available as soon as possible (hopefully by later today). One of the solutions discussed here was to delete the cache.db file. This is *NOT* a recommended solution. Please use the solution marked as correct on page one of this thread instead. Sorry for the inconvenience.

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Enthusiast ,
Jul 20, 2012

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Adobe has fixed this problem. If you are facing the issue, you need to deactivate from one of the other CS6 products such as Photoshop (Help > Deactivate) then launch that product again and sign in with your Adobe ID. Acrobat shouldn't give you any trouble now.

Should you face any issues with this, please post back.

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New Here ,
Jul 23, 2012

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Will Adobe's solution address Creative Cloud subscribers as well? I'm experiencing the issue, but the "deactivate a separate product" solution is completely ineffective (and the cache.db fix, given to me by Adobe support, only fixed the problem for about 2 hours).

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Adobe Employee ,
Jul 23, 2012

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Hello dethousand,

The acrobat not launching after 30 days is specific to the users who serialized their suite using a perpetual serial number at install time. It is not related to subscription users.

So the workaround is for perpetual users. Can we have a connect session to look at your issue. I will send you a private message asking for your timezone and sharing  adobe email.

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Explorer ,
Jul 30, 2012

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So 2 months later is there still not an actual fix for this that does not involve deactiviating some other unrelated product? I'm guessing since we are not "cloud" users that we have perpetual serial numbers. Being told to mess with some unrelated application to fix another just seems like the wrong way of dealing with this. How about instead of hacking the symptom, we get a fix for the problem in the form of an update patch. This has beeing going on for over 2 months now and the only "official" fix is to hack away at the activation of another program to fix this one and now we are told that is really only a hacked up fix for "cloud" users. What about those who dropped nearly 2 grand at once for this suite?

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Explorer ,
Aug 02, 2012

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Since I'm posting here, not surprisingly I had exactly the same problem. Acrobat X Pro simply closed and would not launch again with no message at all. I deleted the cache files and managed to restart Acrobat X Pro right after that. It gave me an interesting option, you see the screen capture in the attachment. Although I could have the trial period extended to 32767 days (yes, that's the number) I decided to reenter the serial number anyway. So far it is working. The manace that we call copy protection rears its ugly head every now and then to remind the legitimate users what a nuisance it is to deal with it while the pirated copies probably run with no problems. Irony is unescapable!

System: Windows 7 Professional 64-Bit, Service Pack 1, full updates, i7 X980 3.33 GHz, 12 GB RAM.

Acrobat_trial.jpg

Message was edited by: keptlight to add system information

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Explorer ,
Aug 03, 2012

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Well, it stopped working about 12 hours later again. Now, I chose to use it in trial mode for 32767 days and see what happens. This is a major nuisance Adobe. There needs to be an easy fix, better yet, preventing it from happening in the first place.

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Explorer ,
Aug 03, 2012

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Nope, I had enough of clicking the Try button which kept popping up very frequently. Deactivated the suite, uninstalled everything, and reinstalled it again. So far Acrobat seems to work (but I had said that before 😞

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Explorer ,
Aug 19, 2012

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same problem - will try posted "fixes" -

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Community Beginner ,
Aug 19, 2012

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I think this might be the curse of the even numbered suite because I'm experiencing unprecedented problems with other products, namely Flash.

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New Here ,
Dec 07, 2012

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I orginally fixed this issue using the instructions from the chat (#46) that told us to move the cache data base file to the desktop, which I did. I have now moved it back to "cache" and now I have two cache data base files - the original one I moved before deactivication and the newer one that seems to have been created when I did the deactivate-reactivate. The original data base cache file is now named "cache(2)". What should I do now? Should I delete cache (2) which was the original date base file?

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Enthusiast ,
Dec 07, 2012

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Hi All,

Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html and check if you get Exit Code 0.

Feel free to post the results.

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New Here ,
Dec 19, 2012

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Step 1 of solution posted on Dec 7, http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html worked for me on one computer. Much hbetter than other solutions. I will try on the other and see if it lasts more than 30 days.

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New Here ,
Mar 05, 2013

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Please send me a message as well. Get a blank screen on the software agreement and can't accept. Now everytime I go to open a pdf it crashes.

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New Here ,
Mar 19, 2013

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I've got the same problems over here; Adobe won't even fire up after double-clicking a '.pdf' file. I tried the Acrofix and I get 'Exit Code 5'.

What should I do? I bought Adobe Acrobat Pro 9 a while ago though, maybe I'll reinstall that if there's no other way around this problem. Thanks in advance.
Acrofix Exit Code Five.png

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New Here ,
Jun 14, 2012

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Hi Bill - I think what Arpit needs to understand is that there aren't any symptoms. In my instance, nothing happens at all - no error messages - it simply does nothing. I found another board with the same problem and it's odd about the dates being in the last few days or so...

http://forums.adobe.com/message/4494093

Uh... just took the time to check my install date... EXACTLY 30 days ago. WOW Adobe, pretty lame that you have such poor QA. This needs to be correct yesterday.

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Community Beginner ,
Jun 17, 2012

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Same thing here. Has anyone reported this problem?

P

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