Acrobat XI - cannot send file using Outlook

[daniellas95184411]

I have Acrobat XI.  Outlook is set as the default mail server and is shown in Preferences

When I try to use "Send File" I receive the following error message.

My only work around is to:

Open Outlook

Create Message

Attach file

ALL other versions of Acrobat I have had worked fine.

Please advise as to the solution.

[Adorobat · Accepted solution]

Hi daniellas,

As per the issue description mentioned above, you are facing issue when trying to send a pdf using outlook, is that correct?

Please try the troubleshooting steps given in the following help document:

Attach to email option is not working | Acrobat DC, Acrobat Reader DC

You may also visit the following forum threads discussing the similar issue:

Can't send PDF file using Outlook 2016?

email button doesn't work

Also, could you type the error message you are getting when trying to send pdf file as we are unable to see the screenshot you attached here in the forums?

Also, let us know dot version of Acrobat you are using? To check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam