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Acrobat XI Pro crashes (closes) after having a document open for 15-20 seconds

New Here ,
Jun 15, 2020

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Just today I have 3 employees all having the same issue.  They can open pdfs with Acrobat XI Pro, but after 15-20 seconds the program closes.  Two of these PCs are Windows 10, the other is Windows 7.  They have all used Adobe Pro for years.  I have uninstalled and reinstalled the software on each of these computers and the problem still exists.  As far s we can tell the software worked fine last week for all three employees.

We are experiencing the same problem this morning. Updating the application seems to resolve the issue. However, I am not sure what would cause this as there has been no recent changes to our environment. 

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Crash or freeze

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Acrobat XI Pro crashes (closes) after having a document open for 15-20 seconds

New Here ,
Jun 15, 2020

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Just today I have 3 employees all having the same issue.  They can open pdfs with Acrobat XI Pro, but after 15-20 seconds the program closes.  Two of these PCs are Windows 10, the other is Windows 7.  They have all used Adobe Pro for years.  I have uninstalled and reinstalled the software on each of these computers and the problem still exists.  As far s we can tell the software worked fine last week for all three employees.

We are experiencing the same problem this morning. Updating the application seems to resolve the issue. However, I am not sure what would cause this as there has been no recent changes to our environment. 

Topics

Crash or freeze

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577

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New Here ,
Jun 15, 2020

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We are experiencing the same problem this morning. Updating the application seems to resolve the issue. However, I am not sure what would cause this as there has been no recent changes to our environment. 

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New Here ,
Jun 15, 2020

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Thank you ILoveTech.  That has worked for one user already and I will do the same for the others.  It is strange that the product that Adobe told me they no longer support suddenly needs to be updated to work.

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New Here ,
Aug 23, 2020

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I am facing the same problem. I will try and updateit too? Hope it works

 

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New Here ,
Jun 30, 2020

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This has happened to me multiple times today. I was using Google Chrome and it happened. I downloaded Edge Chromium and it happened. I uninstalled Adobe Pro XI and reinstalled and it continued to happen. I had previously repaired the program and it happened. This is a major part of our office's work. 

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