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ACROBAT XI PRO SHUTTING DOWN

New Here ,
Jan 10, 2020

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Hi anyone.

 

Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds.

Have unistalled and re-installed and same is happening. This wasn't happeniong pre new year and worked fine until Dec 2019.

Anyone able to advise what is going on and how to fix it?

 

Thanks

Dean

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ACROBAT XI PRO SHUTTING DOWN

New Here ,
Jan 10, 2020

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Hi anyone.

 

Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds.

Have unistalled and re-installed and same is happening. This wasn't happeniong pre new year and worked fine until Dec 2019.

Anyone able to advise what is going on and how to fix it?

 

Thanks

Dean

TOPICS
Crash or freeze

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14.8K

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Jan 10, 2020 0
Adobe Employee ,
Jan 10, 2020

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Hi Dean

 

We are sorry for the trouble.  As described Acrobat XI pro is shutting down after 5 sec

 

What is the version of the application installed? To check the version of the application please use the help article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Adobe Acrobat XI is an old application the last update was released on November 14, 2017 version 11.0.23. Please make sure you have the application updated. If not, please update the application Go to Help > Check for Updates. You may manually download the patch using the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Note: Adobe Acrobat XI is an end of life application. For more information please use the help article: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

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Jan 10, 2020 0
New Here ,
Jan 14, 2020

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Starting this week, our Acrobat XI Pro is crashing.  When I call up a document and try to print, it will crash/disappear.  When I try to combine files, it will start, then crash before I can save.

Didn't know if there was some time limit on the software since it is happening with both copies.

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Jan 14, 2020 0
Adobe Employee ,
Jan 14, 2020

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Hi Williamd,

 

We are sorry for the trouble, As described the application is crashing on printing.

 

Is this a behavior with a particular PDF file or with all the PDFs you try to print? Please try printing a different PDF file and check. Also, try printing as an image. Open the PDF > Go to Print  > Advanced > Print as Image.

 

Adobe Acrobat XI pro is an old application. the last update was released on November 14, 2017 version 11.0.23. Make sure you have the latest version. Go to Help > Check for Updates.

 

You may also refer to the help article: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards,

Amal 

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Jan 14, 2020 0
New Here ,
Jan 14, 2020

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1) To check version: mine will not stay open long enough  to check; however, I had received a message that an update was available (this was new update message info in November 2019 not 2017 at noted last update) which then errored and wouldn't install. I have uninstalled, reinstalled, uninstalled, shutdown, reinstalled, and still no luck. Same issue on a different computer. The update issue started in Dec and the shutdown started today on my computer and last week on the other computer.

 

2) link for manual update: is an index of updates with no actual updates available at the end of all the click-throughs.

 

3) end of life - my philosophy was "if aint' broke don't fix it" so now it is apparantly a force break as it is happening to multiple installations to help the revenue stream - buy or subscribe

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Jan 14, 2020 0
Most Valuable Participant ,
Jan 14, 2020

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2) Updates are available here:

ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

(replace win with mac if you're on a Mac computer)

 

3) What's your OS? If you have the Catalina, for example, then it's not compatible with Acrobat XI, and then it is "broke" and needs to be replaced. If you have Windows 10 then you could still probably run it by updating to the latest version and maybe running the application in Compatibility Mode with an earlier OS (like Windows 7).

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Jan 14, 2020 0
New Here ,
Sep 01, 2020

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That link doesn't appear to work - it goes to "connection was reset" page.  Any ideas where else I can find it?

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Sep 01, 2020 0
try67 LATEST
Most Valuable Participant ,
Sep 01, 2020

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Works fine for me... Try it again.

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Sep 01, 2020 0
New Here ,
Jan 17, 2020

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Solved for me:

Was on version 11.0.0

1. downloaded and applied patch 11.0.23 (from links in this post)

2.  modified via properties to run in compatability mode for windows 7:

                     adobe.png

So far PDF's are staying open and not shutting down after 5 - 10 seconds. 

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Jan 17, 2020 0
Adobe Employee ,
Jan 20, 2020

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Hey Vabarb,

 

Thank you for sharing the observation. We are glad to hear that the issue got resolved.

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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Jan 20, 2020 0
New Here ,
Jan 26, 2020

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Thank you vabarb for posting this workaround.

For users who, like me, are not tech savvy, I am posting a ver helping points re the above.

1. To download the patch, click on the link in the post above.  Then you have to click through several more layers until there's a final link.  Click on that and it will start a ~10 minute download.  Ince it's downloaded, you should see a gear-like icon on your desktop.  Click RUN on this and follow the instructions.

2. To get to Properties, I right-clicked on teh Adobe icon that's pinned to my taskbar.  That popped up a menu of all the PDFs i had opened lately.  At the bottom of the list, you'll see Adobe Acrobat XI Pro (right above "unpin this icon").  Right click on that "Adobe Acrobat XI Pro", and you'll see a Properties option.  Click on properties and you'll see the screen in the screenshot above.

I am able to use Adobe again, but the functionality is definitely not 100%.  For instance, a bunch of the icons that used to show at the top (like the edit icon) are no longer there and when I add them, they vanish when I close the app.  Pretty frustrating.

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Jan 26, 2020 0
New Here ,
May 11, 2020

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This worked like a charm for me as well.  This after trying everything I could find, and working with Adobe tech support.  Thank you so much.

- Doug

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May 11, 2020 0
New Here ,
Jan 20, 2020

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ADOBE ACROBAT XI PRO with Windows 7 

Started crash on 1/17/20

Get message

Adobe Acrobat has stopped working

A problem caused the program to stop working

Windows will close the program and notify you if a solution is available.

I have uninstalled Adobe Acrobat XI Pro from the Programs and Features in the Control Panel

I have downloaded and ran the Adobe Reader and Acrobat Cleaner Tool

I have removed the following folders from windows

C:\ProgramData\Adobe

C:\Program Files\Common Files Adobe

And reinstalled Adobe Acrobat XI Pro and it is still crashing.

I would greatly appreciate any help with this issue.

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Jan 20, 2020 0
New Here ,
Jan 20, 2020

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I have had the same issue, I have uninstalled and reinstalled it worked for two days then the same issue.

HELP I have a small business to run.

 

"ADOBE ACROBAT XI PRO with Windows 8

Started crash on 1/17/20

Get message

Adobe Acrobat has stopped working

A problem caused the program to stop working

Windows will close the program and notify you if a solution is available.

I have uninstalled Adobe Acrobat XI Pro from the Programs and Features in the Control Panel

I have downloaded and ran the Adobe Reader and Acrobat Cleaner Tool

I have removed the following folders from windows

C:\ProgramData\Adobe

C:\Program Files\Common Files Adobe

And reinstalled Adobe Acrobat XI Pro and it is still crashing.

I would greatly appreciate any help with this issue." 

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Jan 20, 2020 0
New Here ,
Jan 20, 2020

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Screenshot (213).pngScreenshot (212).png

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Jan 20, 2020 0
Adobe Employee ,
Jan 21, 2020

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Hi there 

 

Adobe Acrobat XI is an old application the last update was released on November 14, 2017 version 11.0.23. Please make sure you have the application updated. If not, please update the application Go to Help > Check for Updates. You may manually download the patch using the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Note: Adobe Acrobat XI is an end of life application. Adobe strongly recommends that you update to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures. 

For more information please use the help article: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

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Jan 21, 2020 0
New Here ,
Jan 26, 2020

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Like others I was having the same issue. I've got Acrobat Pro XI perpetual license on my PC Windows 10. I found a temporary fix was to check/run updates from Help/Check for Updates. Even though the update failed due to the lack of some DLL, it did resolve the issue for several hours. Finally, the way I resolved this issue was to go into Windows Firewall and create both an inbound rule and outbound rule that prevents Adobe from communicaitng with my PC. Since they no longer offer support there is no reason to communicate with my computer. You won't see Adobe listed in the list of applications so you will need to add the path to Program Files x86 and then to the .exe path. This will be the Adobe icon. Once you complete these rules in Windows Firewall your issue should be resolved.

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Jan 26, 2020 1
New Here ,
Jan 28, 2020

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I have the issue on two different computers, both were after upgrades to Windows 10 (after support for Win 7 expired). The Adobe Acrobat XI Pro licenses were purchased back in the 2015 timeframe and now the software will not activate properly on the new computers. I was able to get a successful activation through phone support but am now being directed to this forum. Very frustrating after paying so much for the software and now not being able to use it thanks to Microsoft and forced obsolescence.

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Jan 28, 2020 0
New Here ,
Feb 04, 2020

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I was finally able to get it working on one of the computers (originally a Win 7 prior to forced upgrade) and not on the other (a Win 10 native) that I initially had issues with.

 

Win7 upgraded to Win 10:

I had to unistall everything, restart, run Win 10 update, restart, reinstall from file I retrieved for link above, didn't work, uninstall, run Win 10 update, restart, and reinstall to accomplish. Also turned off auto update so it will not keep looking for what will never be. If this had not worked I was going to purchase competitor stand-alone product as a more cost-effective solution to the foreverness that has become Adobe subscriptions.

 

Win10 native: Gave up after doing all of the above and just loaded free Reader-DC version, since it is the boss's computer and she mostly just reads and adds a signature ocassionally.  Otherwise, if she needs to have a scanned pdf converted to searchable, I can do it. 

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Feb 04, 2020 0
Adobe Employee ,
Feb 05, 2020

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Hi Bassistant

 

Thank you for sharing your observation on this issue. It will certainly help other users having a similar issue.

 

We are glad to hear that the issue got fixed. Since Acrobat XI is an end of life application there isn't much that we can do. For more information please use the help article: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal 

 

 

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Feb 05, 2020 0
New Here ,
May 17, 2020

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In sabotaging software owners, Adobe is breaking the law, actually several laws both state and federal.  By way of analogy, if you buy a new car, the carmaker does not have the right to sabotage it just becasue you don't by a new one, or purchase a warrranty.  Likewise, if you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.  I'm no lawyer, but it appears Adobe has openned itself to a class-action type lawsuit by making older versions of the software shut down remotely.

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May 17, 2020 0
New Here ,
May 17, 2020

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If you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.  I'm no lawyer, but it appears Adobe has openned itself to a class-action type lawsuit by making older versions of the software shut down remotely.

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May 17, 2020 0
New Here ,
May 17, 2020

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I agree.  In sabotaging software owners, Adobe is breaking the law, actually several laws both state and federal.  By way of analogy, if you buy a new car, the carmaker does not have the right to sabotage it just becasue you don't by a new one, or purchase a warrranty.  Likewise, if you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.  I'm no lawyer, but it appears Adobe has openned itself to a class-action type lawsuit by making older versions of the software shut down remotely.

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May 17, 2020 0
New Here ,
Jun 24, 2020

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I am running ver 11.0 and since everything about this version works for me (other than starting to shut down, of course) I don't even want to update to 11.23. So in case this is true for anyone else, I wanted to let everyone know that I have managed to get it to stop shutting down. I skipped all the updating and didn't change to compatibility mode. I simply followed the advice for creating a rule in the firewall as previously suggested by AllenDA. Once I created the inbound and outbound rules to block Adobe, I stopped having the problem and haven't lost any functionality or icons.

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Jun 24, 2020 2
New Here ,
Jul 06, 2020

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Hi AllenDA and Jacki_G or anyone here. I am not tech savy. Could you please show a step by step instruction to create the rules in the firewall as suggested/done ? Appreciate it much

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Jul 06, 2020 0
Most Valuable Participant ,
Jul 07, 2020

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Noraida, Before you mess with the firewall, which is both technical and risky, and different for every firewall so we can't give you step by step instructions...  have you updated to 11.0.23? And why are you even running version 11, it has unfixed security problems, you should get up to date if you can.

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Jul 07, 2020 0
New Here ,
Jul 07, 2020

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These are the steps I used for Windows 10 Pro. If you have a different operating system, your steps could look slightly different but hopefully, it will still be helpful to you.

  1. Click the search icon next to the Windows icon and type “Firewall” to find your firewall settings

Jacki_G_0-1594144831143.png

 

  1. You should get a list that looks something like this
    Jacki_G_1-1594144831157.png

  2. Click Windows Defender Firewall. You should now see something like this
    Jacki_G_2-1594144831164.png

  3. Click Advanced Settings
    Jacki_G_9-1594145412367.png

  4. Click Inbound Rules
    Jacki_G_3-1594144831169.png

  5. Click “New Rule”
    Jacki_G_4-1594144831172.png

  6. Click Program, then Next
    Jacki_G_5-1594144831172.png

  7. Click “This program path” and type the path or browse to where Acrobat.exe is located.
    Jacki_G_8-1594145064416.png
    ** Most likely here: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
    Click Next

  8. Click “Block the connection”, click Next
    Jacki_G_7-1594144831174.png

  9. Click Next again

  10. Name the Rule, click Finish.

  11. Go back to step #4 and click “Outbound Rule”

  12. Repeat steps 5-10 to create the outbound rule

Good Luck, I hope it works for you.

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Jul 07, 2020 0
New Here ,
Jul 16, 2020

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Thank you for your responces!

 

I've had this problem almost all year; and went practially bald (pulling my hair out) trying to fix it.

 

Just downloaded update from 11.0.0 to 11.0.23.  So far, so good.

 

Thank you!

 

David Wedell

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Jul 16, 2020 0