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Activation of Acrobat2020 not working

New Here ,
Aug 20, 2020

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I ahve purcahsed acrobat2020 and installed on windows10. after installation when i run the program it asks to activate the license. upon giveng my email credentials it opens the Adobe Activation Application window. Here the problem starts, because the dialog box or window of Adobe Activation Application is completely blank-- Just white screen and nothing appears. Please anyone can help to resolve this issue. Would be grateful. Thanks. 

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General troubleshooting, Install update and subscribe to Acrobat

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Activation of Acrobat2020 not working

New Here ,
Aug 20, 2020

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I ahve purcahsed acrobat2020 and installed on windows10. after installation when i run the program it asks to activate the license. upon giveng my email credentials it opens the Adobe Activation Application window. Here the problem starts, because the dialog box or window of Adobe Activation Application is completely blank-- Just white screen and nothing appears. Please anyone can help to resolve this issue. Would be grateful. Thanks. 

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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78

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Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hi Faaiz,

 

We are sorry for the trouble. As described, the dialog box or window of Adobe Activation Application is completely blank.

 

Would you mind sharing the screenshot of the same for a better understanding.

 

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/cant-click-accept-acrobat-reader.html and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

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Aug 20, 2020 0
New Here ,
Aug 23, 2020

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Faaiz99_0-1598244422967.png

The image above is screen shot of the issue under discussion. At this point the licensing application is blank. Plz advise as how to activate my acrobat2020 license. Best regards

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Aug 23, 2020 0
New Here ,
Aug 23, 2020

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I have exactly the same problem

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Aug 23, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 27, 2020

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Hi NikkiT-YzAsci

 

We are sorry to hear that.

 

Have you tried the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/cant-click-accept-acrobat-reader.html shared earlier?  If yes,  please let us know how it goes.

 

Regards

Amal

 

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Aug 27, 2020 0