Add video doesnt work

Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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I am trying to add rich media (video) into PDF (Adobe Acrobat Pro DC) but it appear to be just a black box after. I saved the video in different formats to try with Adobe Media Encoder, all H.264 compressed but none of them work.

Cant figure out what I am doing wrong. 

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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I have the  same problem - black box. But after save and open to read, I can click play button but acrobat wants flash plugin! Why?

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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There seems to be a lot of issues with video in PDF as of late.  I just tried this, and also have a black box that will not play.  I'll poke around with it to see if I can figure something out!

My best,

Dave

 

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Interesting... I saved, closed the PDF, then re-opened it.  With the hand tool, I clicked on the video and got the usual security warning.   I told Acrobat to always trust the PDF's content, clicked the video box with the hand tool, and nothing happened.  I then switched to the select tool, and double-clicked... and it started to play.  After that, the hand tool worked to trigger the video too.  I don't think the arrow select tool had any part in it... I think I needed to double click, and then wait for the 'mechanics' to process the request to play... and then it worked.  See if that will work for you.  Double click... and let it 'think' for a few seconds.

Let us know!

 

My best,

Dave

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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OK, but try now open the file in acrobat READER DC and play, please. 

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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It did play in Reader as well!

Dave

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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... and in Reader on another computer.

 

Dave

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Thank you so much for your efforts! 🙂

In my case I do exactly the same only that after double clicking it again nothing changes: AA shows notification saying "connecting...", it looks like it is processing the video... and then the video "blinks" and stays black again. Sometimes it has a green line in the middle, sometimes not 🙂 The video is like 10MB, so should not be difficult to process.

I realize it is a glitchy feature but was hoping to make it work for my project. Cannot find any other way to add video to pdf even with a third party apps, probably will just insert links instead.

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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media2.png

media.png

  

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Yes, when my attempts worked, I also saw the Connecting... message first.  Then mine played.  I assume you've tried a different video file to test?  Do you have a different computer to try to open & play the file?  I wasn't expecting mine to play on another machine, and it did.

 

My best,

Dave

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Please, what exactly version number you use and OS? Can you attach this pdf so I can try on my machine?

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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I have exactly the same issue and no idea how to play video...

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Also... when I emailed it to the other machine for testing, the embedded video player looked different than on the first machine - this might indicate that playing the video is dependant on what is externally installed on the machine (not within Acrobat itself).

Dave

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Very interesting... I tried to do it on another PC (which is also Acer) and it seems to work. So Acer Aspire 5 - doesnt work, Acer Swift 3 - works. Both of them are mine and all the software is exactly the same (the one which works is older actually). Now I need to find why, there must be some difference 🙂

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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I wonder if there isn't a needed update to some other piece of software/codex that would facilitate it to play.  (Just thinking out loud with you).

My best,

Dave

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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I am wondering if it has something to do with Adobe stopping Flash support. Because I literally cannot find any other thing which is different from one PC to another...

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Explorer ,
Mar 22, 2021 Mar 22, 2021

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same here. tryed almost every codec via media encoder (h264, wmv, mpg2 etc.) but when I play the videos they just show  the audiowave. Tried it on multiple PCs (Windows 10, latest build, all drivers updated) with Nvidia and Intel Chipsets - DC or just Reader, no luck.

 

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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There are so many variants of behaviors - Hoping that someone from Adobe can chime in on this issue.

Dave

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