Adobe Acrobat 2017 Crashes with Event Log Applicaiton Error

[milton m6730786]

We just installed Adobe Pro 2017 on a Windows 7 64 bit machine.   We received the following error in the application logs after a crash.

Faulting application name: Acrobat.exe, version:
17.11.30079.5326, time stamp: 0x5a8eed62

Faulting module name: ntdll.dll, version: 6.1.7601.23915,
time stamp: 0x59b94a16

Exception code: 0xc0000005

Fault offset: 0x0002e43e

Faulting process id: 0x2b50

Faulting application start time: 0x01d3bfa845db6444

Faulting application path: C:\Program Files
(x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 8f55adb9-2b9b-11e8-b027-e4a471d091ba

Application: Acrobat.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled
exception.

Exception Info: exception code c0000005, exception address
76EBE43E

Stack:

Anyone experiencing this type of problem?

Any work around or fixes?

[AnandSri]

Hi Miltonm,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro 2017 is crashing on Windows 7 machine, Is that correct?

Please check for any pending updates of Windows from the control panel, download and install them, reboot the machine and launch Acrobat and see if this brings any difference.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat Pro 2017 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes and share your findings.

Regards,

Anand Sri.