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Adobe Acrobat 2020 Pro

New Here ,
Nov 09, 2020

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Hi, 

After installing Adobe Acrobat 2020 Pro I receive this blank screen. I am using Windows 10. On my laptop it works without problem and on my desktop I always get this result. 

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Crash or freeze, General troubleshooting

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Adobe Acrobat 2020 Pro

New Here ,
Nov 09, 2020

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Hi, 

After installing Adobe Acrobat 2020 Pro I receive this blank screen. I am using Windows 10. On my laptop it works without problem and on my desktop I always get this result. 

TOPICS
Crash or freeze, General troubleshooting

Views

60

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi there

 

Hope you are doing well and sorry for the trouble.  As described you are getting a blank licensing screen and unable to accept the end user license agreement.

 

Please try  to adjust the screen resolution of your computer and check if that helps. You may also try the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/cant-click-accept-acrobat-reader.html

 

Additionally,  you may also look at the correct answer marked in a similar discussion https://community.adobe.com/t5/download-install/blank-adobe-software-license-agreement-window/td-p/6...

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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Hi Amal, 

 

Unfortunately, none of the fixes worked for me. I tried reinstalling and so on. 

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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What I noticed was that WinRar always started lagging when trying to open the downloaded Zip. Also the setup.exe could only be opened when I started a virusscan (Bitdefender). 

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Nov 09, 2020 0
Amal. LATEST
Adobe Employee ,
Nov 17, 2020

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Hi there

 

We are sorry for the delay in response. I hope you would be able to fix it by now.

 

If the issue still exists, please try to create a new test user profile on Windows and try using the application there and check.

 

Regards

Amal

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Nov 17, 2020 0