Adobe Acrobat 2020 Pro

[Cloudsec]

Hi, 

After installing Adobe Acrobat 2020 Pro I receive this blank screen. I am using Windows 10. On my laptop it works without problem and on my desktop I always get this result. 

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.  As described you are getting a blank licensing screen and unable to accept the end user license agreement.

Please try  to adjust the screen resolution of your computer and check if that helps. You may also try the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/cant-click-accept-acrobat-reader.html

Additionally,  you may also look at the correct answer marked in a similar discussion https://community.adobe.com/t5/download-install/blank-adobe-software-license-agreement-window/td-p/6...

Let us know if you experience any trouble and need more help.

Regards

Amal

[Cloudsec]

Hi Amal, 

Unfortunately, none of the fixes worked for me. I tried reinstalling and so on. 

[Cloudsec]

What I noticed was that WinRar always started lagging when trying to open the downloaded Zip. Also the setup.exe could only be opened when I started a virusscan (Bitdefender). 

[Amal.]

Hi there

We are sorry for the delay in response. I hope you would be able to fix it by now.

If the issue still exists, please try to create a new test user profile on Windows and try using the application there and check.

Regards

Amal