Adobe Acrobat 2020 Std - using perpetual license

New Here ,
Feb 15, 2021 Feb 15, 2021

Copy link to clipboard

Copied

Dear all,

 

I have Adobe Acrobat 2020 Std perpetual license, and it is visible in Adobe LWS. I download the software file from Adobe LWS, which is "Acrobat_2020_Web_WWMUI.exe".

 

After installation , it is asking for "Sign In". After sign-in, the screen goes blank, or sometimes appears warning "Personal Accounts are not supported. Continue with a Company or School Account to access the service".

 

I am not sure if the sign-in screen should appear as such, as my license is perpetual license, NOT subscription license.

Is the downloaded EXE file given by LWS correct ?

 

Not sure what is wrong here.

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

LATEST

Hi 

 

Apologies for the trouble you had using Acrobat.

Please confirm if you have provided the serial number during the installation.

If you have a volume serial key, please use CW or APTEE tool to provision Acrobat with the serial key.

Please refer our ETK at https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html for more information on this.

 

Regards

Ravi

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines