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I have tried File, Create, PDF from File. Right clicked, Convert to Adobe PDF. Get this error each time. I can open in Windows Photo Viewer and print to Adobe PDF and that works. I have an old version of Adobe Acrobat Pro and that works as well. We have 4 users of this program and they are having the same problem. Program did update on the 16th of Feburary.
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Forgot to add program is Adobe Acrobat Pro DC ver 2021.001.20138
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Hi,
Greetings! Sorry to hear that you are facing issues with the Image conversion functionality.
It would be great if you could help us with a few queries that will help us in further investigating the bug:
How to share a file using Adobe Document Cloud
Please follow the steps to share the file using Adobe send - https://documentcloud.adobe.com/link/send/
Thanks
Adobe Acrobat DC Desktop Team
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https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:f710390f-b3bc-42ad-a655-a5f839309cf1
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:5c29d2f1-f373-450d-a320-4ad066a19d1a
Link f1 is from work (is a new jpg) and 1a is from my home computer (is a 5 years old jpg) both give me the error.
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Hi,
Thanks! Did you try the registry workaround?
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Yes, I had to add it as it was not there. Still getting same error.