Adobe Acrobat Crash Dump for Windows 10 (multiple processes spawned but pdf would not open)

New Here ,
Mar 18, 2021 Mar 18, 2021

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Hello! I had Adobe Acrobat Reader DC and Adobe Pro DC installed together on my work Windows 10 machine. At some point recently - maybe a week or so ago - both programs stopped opening pdf files. I could see the processes being created in process explorer but none of them would open pdf files.

 

Today, I ran the AcroMon software to collect log info and then uninstalled DC. I'm providing a screenshot of the crash damp that AcroMon generated. I can't attach the actual crash dumps but can provide them if needed.

 

Could someone please look into this? I searched the forums and the multiple process issue came up several times. The processes just got spawned but files never opened.

 

 

TOPICS
Crash or freeze, General troubleshooting

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hello!

 

Thank you for reaching out and sorry for the trouble.

 

As the application is not opening PDFs, please use the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#windows) to remove both the applications from the machine. 

Then reboot the machine and install Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

Then check if you can open the PDF without any issues or not. 

 

Try installing Reader DC from this link: https://get.adobe.com/reader/enterprise/ 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi 

 

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