Adobe Acrobat DC Combine File Issues

Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Hi, document files aren't combining to create one document instead, I'm getting a pdf folder and Acrobat tells me to upgrade and pay for the higher version. I already own the entire Adobe CC Suite which is up to date. I did the Mac OS Big Sur update and there seems to be a lot of bugs in Adobe... Please help!

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Create PDFs, Edit and convert PDFs, General troubleshooting

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correct answers 1 Correct Answer

Community Beginner , Feb 16, 2021 Feb 16, 2021
Hi, I've found the problem...it was in the combine file settings. I have changed it to this now...is that correct now? I can combine files but checking if the setting are back to default or not. 

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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Hi,

 

How are you creating the combined files?

 

BarlaeDC_0-1613389206876.png

 

Malcolm

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Hi BarlaeDC, yes that is how I combine files or use tools. Been doing it for years and never had this problem.

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Yes thank you, I do all that.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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Hi Jenny,

 

Can you please take a screenshot of your Acrobat's "About Acrobat Pro DC" window?

 

Also, when you wish to share screenshots, please click on the icon above where you're typing. Thanks!!

 

2021-02-15_10-32-22.png

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Screenshot 2021-02-16 at 08.01.06.png

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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Hi, I've found the problem...it was in the combine file settings. I have changed it to this now...is that correct now? I can combine files but checking if the setting are back to default or not.

 Screenshot 2021-02-16 at 13.26.27.png

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