Adobe Acrobat DC contract termination costs extra money

New Here ,
Apr 12, 2021 Apr 12, 2021

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Read the agreement carefully, and consider whether you can maintain the subscription for an entire year.  If you need to terminate early, they charge you for two months that you will not use.  This is amoral and unconscionable, but it is their practice.  Buy carefully - Adobe is not your friend.

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi Kathryn

 

Hope you are doing well and sorry for the unpleasant experience.

 

For more information about cancellation and refund please checkout the help page https://helpx.adobe.com/manage-account/using/cancel-subscription.html and see if that works for you.

 

Regards

Amal

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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This doesn't happen when you choose monthly payment.

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