Adobe Acrobat DC crashing

[eddiem2]

I am having an issue with Acrobat Reader (free) where the documents will start crashing. The documents are opened up from a dropbox account that is synced to the PC. Documents have no issues as it can be opened using other applications/browsers just fine. I have tried reinstalling the software and reinstalling the OS completely. This is using Windows 10, most up to date version.

This is what my event viewer error log states:

Adobe Acrobat Reader DC

Summary

Stopped responding and was closed

Date

‎11/‎6/‎2019 9:32 AM

Status

Report sent

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: AcroRd32.exe

Application Version: 19.21.20049.27333

Application Timestamp: 5db05842

Hang Signature: 47dc

Hang Type: 134217728

OS Version: 10.0.18362.2.0.0.256.121

Locale ID: 1033

Additional Hang Signature 1: 47dcbe222b8bb6fd9348fff77a212beb

Additional Hang Signature 2: 8faa

Additional Hang Signature 3: 8faa2342b1f29a7e972f9857e9ce22ac

Additional Hang Signature 4: 47dc

Additional Hang Signature 5: 47dcbe222b8bb6fd9348fff77a212beb

Additional Hang Signature 6: 8faa

Additional Hang Signature 7: 8faa2342b1f29a7e972f9857e9ce22ac

Extra information about the problem

Bucket ID: 0c5879cad9794f4f97c3412df6fc5863 (1712283949003987043)

[Priyanja]

Hi eddiem2, 

Thanks for reporting the issue. Can you help us with some more info regarding this issue : 

• What is the version of the Reader DC installed? To check the version please use the link  https://helpx.adobe.com/acrobat/kb/identify-product-version.html
• Is this a behavior with a particular set of files or with any file?
• Please share the crash dumps of Acrobat process with us. Refer https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for steps to get the crash dumps on windows. 

Regards,

Priyanka Jain

(Adobe Acrobat Desktop Team) 

[eddiem2]

1. Version 2019.021.20049
2. It seems to be crashing regardless of files opened. It just happens intermittently and at random times. 
3. https://cabarrusnck12-my.sharepoint.com/:u:/g/personal/eddie_maiale_cabarrus_k12_nc_us/EUul8mlaecJDp...

[Priyanja]

Hi eddiem2, 

Thanks for your respone. Please zip the crash dumps, upload them on drive or Adobe Share Files and share the link with us.

Regards,

Priyanka Jain

(Adobe Acrobat Desktop Team) 

[eddiem2]

 https://cabarrusnck12-my.sharepoint.com/:u:/g/personal/eddie_maiale_cabarrus_k12_nc_us/EUul8mlaecJDp...

[eddiem2]

Any update on this?

[eddiem2]

It's been nearly a month without a response. The application is still crashing, more frequently than before now. I can barely open the application now. 

[Adrian0D4D]

@Priyanja 

Is there any update on this issue?