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Adobe Acrobat DC crashing

Community Beginner ,
Nov 06, 2019

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I am having an issue with Acrobat Reader (free) where the documents will start crashing. The documents are opened up from a dropbox account that is synced to the PC. Documents have no issues as it can be opened using other applications/browsers just fine. I have tried reinstalling the software and reinstalling the OS completely. This is using Windows 10, most up to date version.

This is what my event viewer error log states:

Adobe Acrobat Reader DC
 
Summary
Stopped responding and was closed
 
Date
‎11/‎6/‎2019 9:32 AM
 
Status
Report sent
 
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
 
Problem signature
Problem Event Name: AppHangB1
Application Name: AcroRd32.exe
Application Version: 19.21.20049.27333
Application Timestamp: 5db05842
Hang Signature: 47dc
Hang Type: 134217728
OS Version: 10.0.18362.2.0.0.256.121
Locale ID: 1033
Additional Hang Signature 1: 47dcbe222b8bb6fd9348fff77a212beb
Additional Hang Signature 2: 8faa
Additional Hang Signature 3: 8faa2342b1f29a7e972f9857e9ce22ac
Additional Hang Signature 4: 47dc
Additional Hang Signature 5: 47dcbe222b8bb6fd9348fff77a212beb
Additional Hang Signature 6: 8faa
Additional Hang Signature 7: 8faa2342b1f29a7e972f9857e9ce22ac
 
Extra information about the problem
Bucket ID: 0c5879cad9794f4f97c3412df6fc5863 (1712283949003987043)
TOPICS
Windows

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352

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Adobe Acrobat DC crashing

Community Beginner ,
Nov 06, 2019

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I am having an issue with Acrobat Reader (free) where the documents will start crashing. The documents are opened up from a dropbox account that is synced to the PC. Documents have no issues as it can be opened using other applications/browsers just fine. I have tried reinstalling the software and reinstalling the OS completely. This is using Windows 10, most up to date version.

This is what my event viewer error log states:

Adobe Acrobat Reader DC
 
Summary
Stopped responding and was closed
 
Date
‎11/‎6/‎2019 9:32 AM
 
Status
Report sent
 
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
 
Problem signature
Problem Event Name: AppHangB1
Application Name: AcroRd32.exe
Application Version: 19.21.20049.27333
Application Timestamp: 5db05842
Hang Signature: 47dc
Hang Type: 134217728
OS Version: 10.0.18362.2.0.0.256.121
Locale ID: 1033
Additional Hang Signature 1: 47dcbe222b8bb6fd9348fff77a212beb
Additional Hang Signature 2: 8faa
Additional Hang Signature 3: 8faa2342b1f29a7e972f9857e9ce22ac
Additional Hang Signature 4: 47dc
Additional Hang Signature 5: 47dcbe222b8bb6fd9348fff77a212beb
Additional Hang Signature 6: 8faa
Additional Hang Signature 7: 8faa2342b1f29a7e972f9857e9ce22ac
 
Extra information about the problem
Bucket ID: 0c5879cad9794f4f97c3412df6fc5863 (1712283949003987043)
TOPICS
Windows

Views

353

Likes

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Nov 06, 2019 0
Adobe Employee ,
Nov 07, 2019

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Hi eddiem2

 

Thanks for reporting the issue. Can you help us with some more info regarding this issue : 

 

Regards,

Priyanka Jain

(Adobe Acrobat Desktop Team) 

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Nov 07, 2019 0
Community Beginner ,
Nov 08, 2019

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  1. Version 2019.021.20049
  2. It seems to be crashing regardless of files opened. It just happens intermittently and at random times. 
  3. https://cabarrusnck12-my.sharepoint.com/:u:/g/personal/eddie_maiale_cabarrus_k12_nc_us/EUul8mlaecJDp...

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Nov 08, 2019 0
Adobe Employee ,
Nov 08, 2019

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Hi eddiem2

 

Thanks for your respone. Please zip the crash dumps, upload them on drive or Adobe Share Files and share the link with us.


Regards,

Priyanka Jain

(Adobe Acrobat Desktop Team) 

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Nov 08, 2019 0
Community Beginner ,
Nov 08, 2019

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Nov 08, 2019 0
Community Beginner ,
Nov 12, 2019

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Any update on this?

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Nov 12, 2019 0
Community Beginner ,
Dec 04, 2019

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It's been nearly a month without a response. The application is still crashing, more frequently than before now. I can barely open the application now. 

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Dec 04, 2019 1
New Here ,
Oct 06, 2020

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@Priyanja 

Is there any update on this issue?

 

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Oct 06, 2020 0